Subject: New Reply Received - Virtuele lessen
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 07 Jul 2020 09:23:00 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtuele lessen  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thanks for your answer. I don’t know if you can help us, but my colleague already made a case of this question last Friday.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Inge Verhoeven is not working for HDD anymore, our new colleague is Marisca van Engelen. Can you change this in your system?</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">The person that is her contact, see below, has still not changed the devices from 1 to 2.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Is there anything that you can do for us in this case? Below I typed the case number and name of the person who is our contact for this casenumber.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thanks in advance.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> case number 00157761  
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<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> donderdag 2 juli 2020 19:53<br>
<b>Aan:</b> [email-masked]<br>
<b>CC:</b> [email-masked]; Jeanine Schulenklopper &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Virtuele lessen</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Hoi Lin,<br>
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Bedankt voor het bevestigen van je gebruikersnaam.<br>
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Ik heb uw accountgegevens gecontroleerd en zie dat er nog maar één Studio is en niet twee. Neem dan contact op met uw Customer Experience Manager (Inge Verhoeven) en hij kan een nieuwe Studio voor u toevoegen.<br>
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Nadat de studio is toegevoegd door uw Les Mills-vertegenwoordiger, downloadt u de app op uw nieuwe iPad en logt u in met uw gebruikersnaam en wachtwoord, selecteert u de gewenste studio en begint u met de installatie.<br>
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We houden dit ticket de komende 48 uur open. Laat het ons weten als u nog meer assistenten nodig heeft.<br>
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Vriendelijke groeten,<br>
Olesia<br>
Klantenservice<br>
Les Mills virtuele app</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 3 Jul at 6:29 AM
<span class="separator">, MyVictory Enschede &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hoi Olesia,
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Klopt -
<span style="color:black"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>.</span></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Grtjes Lin</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On 2 Jul 2020, at 19:24, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hoi Lin,<br>
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Bedankt dat u vandaag contact met ons heeft opgenomen.<br>
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Kunt u uw virtuele gebruikersnaam bevestigen: <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>.<br>
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U kunt dit rechtstreeks controleren via uw virtuele planner onder 'Instellingen'&gt; 'Clubvoorkeuren'.<br>
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U kunt uw gebruikersnaam ook vinden in de virtuele app. Volg onderstaande stappen.<br>
1. Ontgrendel het hangslot rechtsboven in de app<br>
2.Navigeer naar INSTELLINGEN<br>
3. De gebruikersnaam staat links onder 'Account'<br>
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We hopen snel van u te horen.<br>
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Met vriendelijke groet,<br>
Olesia<br>
Klantenservice<br>
Les Mills virtuele app<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 3 Jul at 5:57 AM
<span class="separator">, MyVictory Enschede &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hallo,
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Er wordt iets aangepast in jullie systeem zodat wij 2 devices kunnen gebruiken om virtuele lessen af te spelen. Is dit al gebeurt? (Want wij krijgen nog dezelfde foutmelding)<br>
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Mvg<br>
Lin</span></div>
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">3698:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698