Subject: Re: LSM Joining Case Test - Simran kaur
From: Simran kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Jul 2020 03:56:07 -0400

| | LSM Joining Case Test

Name | Simran kaur
E-mail | [email-masked]
Phone Number | (110092) 8860662807
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer is getting assurance that someone is there who will be monitoring the order very closely

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is something where in agent simply provide resolution or answer the customer's query with making the call extra ordinary...

Great customer service is something where in agent provide first call resolution to customer and to make the call extra ordinary agent go an extra mile to help the customer..When agent properly empathize,sympathize or apologize (accordingly), Followup (if required),unhold the call with 2 3 mins on a call along with acknowledgement, it becomes great customer service..

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