Subject: Ticket re-opened - [#3700] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 06 Jul 2020 19:32:07 +0000

Hi Pritish Nandi,  Ticket “#3700 – Virtual App Support – Les Mills” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3700 to view the ticket.  Ticket comment    
 Hi Devon and Tricia, 

  

 Here is the info that the help desk passed along to Andrea. Andrea, have you been able to troubleshoot with these suggestions? 

  

 Live actively, 

  

 Mackenzie Betts | Customer Experience Specialist | LMUS 

 
 [email-masked] 
 | (312) 858-1715 

 
 Schedule a call with me 

 
 Click here to 
find resources & information you need to re-open your club 

 

 

 

 

  

 
 Les Mills Club Portal Resources     
Les Mills Instructor Portal Resources     
Les Mills Brand 
 Central Marketing Resources 

 

 
 
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 From: Les Mills International <[email-masked]> 
 
Sent: Thursday, July 2, 2020 5:38 PM 
To: [email-masked] 
Cc: Mackenzie Betts <[email-masked]> 
Subject: Re: Virtual App Support – Les Mills 

 

 

 Hi Andrea, 

 
 
 ​ 

 
 
 Mackenzie has raised a Virtual support ticket on your behalf, as I understand you’ve had some problems with screen projection.  She also mentioned you’re getting an error 
 message ‘looks like there are no studios that can be registered to the device’. 

 
 
 ​ 

 
 
 Usually this error message would appear after the App has been deleted.  Are you still able to access the App while the error message is displayed?  Was the iPad brand new 
 and sync’d with any other devices upon setup? 

 
 
 ​ 

 
 
 ​If you’re able to send a photo or video of what you’re seeing that might give a clue as to what’s going on. 

 
 
 ​ 

 
 
 Many thanks 

 
 
 ​ 

 
 
 Charlotte 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3700 

 

  

 

 
 
 On Fri, 3 Jul at 9:41 AM 
, Andrea <[email-masked]> wrote: 

 

 
 Submitted data 

 
 The following data was submitted. 

 

 
 Field name 

 
 
 Submitted data 

 

 
 Email address 

 
 
 [email-masked] 

 

 
 your name 

 
 
 Andrea Burney 

 

 
 country 

 
 
 United States 

 

 
 state 

 
 
 VA 

 

 
 zipPostal 

 
 
 24016 

 

 
 Text box 

 
 
 Projector/Studio Issue 

 

 
 Question 

 
 
 I need technical support 

 

 
 Customer 

 
 
 Yes 

 

 
 Username 

 
 
 [email-masked] 

 

 
 Phone 

 
 
 (540) 342-9622 

 

 
 Comments 

 
 
 Hello! This is Mackenzie from LMUS, i’m inputting this ticket on behalf of Andrea from YMCA of Virginia’s Blue Ridge – Kirk Family. They are experiencing a few issues — the first issue was that the classes were playing on the iPad, but 
 not on their projector screen. Other videos, such as YouTube videos, were able to play successfully from the iPad to the projector. When they pull up the app the projector goes black. They are getting an error message “looks like there are no studios that 
 can be registered to this device.” Everything on the back end looks to be correct, the only thing that looks a bit off is that there are 2 iPads registered to the account. Thanks in advance for your help with these questions! 

 

 
 utm_source 

 

 
 utm_campaign 

 

 
 utm_medium 

 

 
 utm_code 

 

 
 Last_Name 

 

 

 

 

 
 
 3700:859387