Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 06 Jul 2020 19:32:07 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Hi Devon and Tricia,</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Here is the info that the help desk passed along to Andrea. Andrea, have you been able to troubleshoot with these suggestions?</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Live actively,</span></div>
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<div class="MsoNormal"><b><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Mackenzie Betts | Customer Experience Specialist | LMUS</span></b></div>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>[email-masked]</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>
<span style="color:black"> | </span>(312) 858-1715</span>
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<div class="MsoNormal"><a href="https://calendly.com/mackenzie-betts/les-mills-partnership-discussion" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Schedule a call with me</span></a></div>
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<a href="https://www.lesmills.com/us/clubs-and-facilities/recovery/" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Click here to
</span><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>find resources &amp; information you need to re-open your club</span></a><u><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'></span></u>
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<span style='font-family:"Avenir Light";color:black'> </span><a href="https://www.lesmills.com/us/clubs-and-facilities/coronavirus-webinar-series/" rel="noreferrer"><span style='font-family:"Avenir Light";color:black;text-decoration:none'><img width="419" height="104" style="width:4.3645in;height:1.0833in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjg2NTA0MDgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.CSam60cDgJmM_hQESDvAU5SYRtdpdmBHHgYqkOP-UHg" alt="signature_364644843"></span></a><span style='font-family:"Avenir Light";color:black'></span>
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<a href="https://sso.lesmills.com/login.aspx?spName=Club_Portal" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills Club Portal Resources</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>    
</span><a href="https://lesmills.secure.force.com/instructorportal/Login" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills Instructor Portal Resources</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>    
</span><a href="https://sso.lesmills.com/login.aspx?spName=https%3A%2F%2Fbrandcentral.lesmills.com%2Fservlet%2Fsaml&amp;samlContext=5d55446f-5405-4b2c-beb2-6274de5b575d" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills Brand
 Central Marketing Resources</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'></span>
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<a href="http://www.lesmills.com/" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>lesmills.com</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="https://www.facebook.com/LesMillsUS" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Facebook</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="http://www.twitter.com/LesMillsUS" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Twitter</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="http://instagram.com/lesmillstribe" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Instagram</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>YouTube</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="https://www.linkedin.com/company/les-mills-us-page" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>LinkedIn</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>
 | </span><a href="https://www.careers.lesmills.com/" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Careers</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'></span>
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<div>From: Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, July 2, 2020 5:38 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Mackenzie Betts &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Andrea,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Mackenzie has raised a Virtual support ticket on your behalf, as I understand you've had some problems with screen projection.  She also mentioned you're getting an error
 message 'looks like there are no studios that can be registered to the device'.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Usually this error message would appear after the App has been deleted.  Are you still able to access the App while the error message is displayed?  Was the iPad brand new
 and sync'd with any other devices upon setup?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​If you're able to send a photo or video of what you're seeing that might give a clue as to what's going on.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Many thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3700" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3700</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 3 Jul at 9:41 AM
<span class="separator">, Andrea &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-family:"Helvetica",sans-serif'>Submitted data</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The following data was submitted.
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<div class="MsoNormal">Andrea Burney</div>
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<div class="MsoNormal">United States</div>
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<div class="MsoNormal">Projector/Studio Issue</div>
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<div class="MsoNormal">I need technical support</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<div class="MsoNormal">(540) 342-9622</div>
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<div class="MsoNormal">Hello! This is Mackenzie from LMUS, i'm inputting this ticket on behalf of Andrea from YMCA of Virginia's Blue Ridge - Kirk Family. They are experiencing a few issues -- the first issue was that the classes were playing on the iPad, but
 not on their projector screen. Other videos, such as YouTube videos, were able to play successfully from the iPad to the projector. When they pull up the app the projector goes black. They are getting an error message "looks like there are no studios that
 can be registered to this device." Everything on the back end looks to be correct, the only thing that looks a bit off is that there are 2 iPads registered to the account. Thanks in advance for your help with these questions!</div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3700