Subject: Tech Support Candidate - SAHITYA DUTT
From: SAHITYA DUTT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Jul 2020 14:31:26 -0400

| | Tech Support Test

Name | SAHITYA DUTT
E-mail | [email-masked]
Phone Number | (+91) 8950688805
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBI Group India | Systems Engineer | | 26,400
Previous Employer 1 | India Today Group | System Support Engineer | 30/03/2019 | 16,500
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check whether user's machine is connected to internet or not if it is not then i will connect the internet to the machine through wifi or LAN.
Then will try to get response from www.ndtv.com  using ping command in command prompt.
If i will get the response from the website then i will try to browse it through another browser.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is basically used to connect short range devices for sharing information whereas Wifi is used to provide high speed internet connectivity on a higher range.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

ultimately as a support engineer our only goal is to give the best to our customer and resolve their issues in a short period of time so that their work will not get disrupted.
As per my opinion the  we should be very polite, humble  with our customers so that we can easily understand the issues they are facing and will provide the proper resolution.

What according to you makes you a good candidate for customer service or technical support job? | I have work experience of around 4 years in this domain and i am carrying a sound technical knowledge in Windows server and Networking. Moreover recently i got certified with MCSA            ( Microsoft Certified Solution Associate) Server 2016 and CCNA (Cisco Certified Network Associate). I believe these certifications are add on to my profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |