Subject: Tech Support Candidate - Ayushi Shukla
From: Ayushi Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Jul 2020 08:43:31 -0400

| | Tech Support Test

Name | Ayushi Shukla
E-mail | [email-masked]
Phone Number | (91) 9718336949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sahibabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech nahindra | Tech support engineer | 7/3/2019 | 18000
Previous Employer 1 | 6-tel india pvt ltd | Hr recruiter | 12/9/206 | 12000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try another browser.
Clear cache memory, check cookies of site refresh it again.
Check internet connection,  modem, laptop, if this doesn't work, try to reset the modem by turning off for 30 seconds.

Try to reach the website by cmd mode.
Another attempt could be with ip address of website by disabling the dhcp config in settings.

What according to you is difference between Bluetooth and Wifi? | Range connectivity difference, bluetooth works gor for short ranges whereas wifi works for longer connectivity and duration.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Being emphatic, good listening skills and explaining the hardest of Troubleshooting steps in most easiest manner with timely resolution.
What according to you makes you a good candidate for customer service or technical support job? | Extreme patience, active listening skills, and a bent of mind towards the technology.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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