Subject: Re: LSM Joining Case Test - MONEY WALIA
From: MONEY WALIA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Jul 2020 07:10:13 -0400

| | LSM Joining Case Test

Name | MONEY WALIA
E-mail | [email-masked]
Phone Number | (91) 9639561111
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

You should expect to receive your tickets, including e-tickets, in the week leading up to the event as event organizers typically issue tickets very close to the event date, very often the week of the event.
I hope this answers your question and you have a great time at Lady Gaga!

If you purchased Instant Download e-tickets, they will be available to print almost immediately.

You can track the status of your order under the Purchases section.

Ways to ensure you receive your tickets on time:

- Ensure the delivery address is correct.

- Ensure you choose a delivery address where someone will be available to sign for your delivery, such as a work address.

- If you are traveling to the event, add your travel address and expected departure date as soon as possible and we'll make sure your tickets are shipped to the right place.

- Please ensure that the phone number on your account is correct in case we need to contact you.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great customer service is the one who understands the principles of building rapport with the customer by using transition statements, verbal nods, small talk, tone, courtesy, and empathy.
Ability to give constructive and generate solutions immediately concerning communication and soft skills.Ability to identify basic call handling issues and introduce effective means for improvement.
Excellent communication skills and interpersonal skills along with Strong decision-making skills.

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