Subject: Re: LSM Joining Case Test - Anuj Malhotra
From: Anuj Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Jul 2020 06:05:20 -0400

| | LSM Joining Case Test

Name | Anuj Malhotra
E-mail | [email-masked]
Phone Number | (91) 9953585368
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

You should expect to receive your tickets, including e-tickets, in the week leading up to the event as event organisers typically issue tickets very close to the event date, very often the week of the event. It’s a common practice to avoid illegal (Black marketing) activities.

You have purchased Instant Download e-tickets, they will be available to print almost immediately.

You can track the status of your order under the Purchases section.

Ways to ensure you receive your tickets on time:

- Ensure the delivery address is correct.

- Ensure you choose a delivery address where someone will be available to sign for your delivery, such as a work address.

- If you are travelling to the event, add your travel address and expected departure date as soon as possible and we'll make sure your tickets are shipped to the right place.

- Please ensure that the phone number on your account is correct in case we need to contact you.

You can update your information by signing into your viagogo account, locating “Purchase” or via link mentioned below;
http://Viagogo.com/help/76

You will receive an email notification along with tracking link, to track your tickets delivery.

I hope, we have answered all your questions and you have a great time at Lady Gaga.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | As per me, good customer service stays good till the time we are just providing resolution to the customer. However, Addressing each and every point mentioned by a customer and providing tailor resolution ; makes it a great customer service and retains customers faith

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