Subject: New Reply Received - Life and Kicking Amsterdam-LM virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 06 Jul 2020 10:04:54 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Life and Kicking Amsterdam-LM virtual  Ticket comment <div>Hi Kirsten,</div>
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<div>Het is deels gelukt. Vrijdag komt de AV partner alles installeren. EDID moest vanuit Engeland geleverd worden. </div>
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<div>We hebben de lessen eraf gehaald en starten als alles goed loopt in de loop van volgende week met de virtual lessen.</div>
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<div>Kunnen wij extra gecompenseerd worden op de licentie kosten? We hebben twee klanten die hebben opgezegd omdat we ons niet aan het rooster hebben gehouden. </div>
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<div>Verneem graag.</div>
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<div>Groeten,</div>
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<div>Fatima</div>
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<br><div dir="ltr">Verstuurd vanaf mijn iPhone</div>
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<br><blockquote>Op 3 jul. 2020 om 06:36 heeft Les Mills International &lt;[email-masked]&gt; het volgende geschreven:<br><br>
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<div dir="ltr">Hi Fatima,<br><br>This is just a follow up regarding the issue you experience with the Virtual.<br><br>Were you able to get the right equipment and finished the installation?<br><br>We will leave this ticket open for the next 48hrs.<br>If you need further assistance, please do not hesitate to contact us back.<br><br>Best Regards,<br>Marika<br>Customer Service<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3660" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3660</a>
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<div dir="ltr">Hi Fatima,</div>
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<div dir="ltr">An iPad Air 3rd Generation (the newest) will be fine.  We don't support the older iPad Air (1st and 2nd Gen).</div>
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<div dir="ltr">If you buy the Startech EDID, you'll need to buy a separate audio de-embedder, so this isn't recommended.  Your best option is to buy the Blustream EDID which has audio extraction built in.</div>
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<div dir="ltr">I hope that helps.</div>
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<div dir="ltr">Kind regards</div>
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<div dir="ltr">Charlotte<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3660" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3660</a>
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<div class="MsoNormal">Thank you for the quick reply. </div>
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<div class="MsoNormal">If we buy the <span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
EDID Startech without an audio de-embedder do we need other equipment?</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We have buyed the apple air WI-FI 256 GB and already have installed the planner and downloaded the programs without any problems? Does that means that this is ok? Or do we
 need to buy the apply pro in order to connect with the EDID?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This is what Lesmills have advised us: They advices us an Apple Ipad OR pro and minimum of 256GB??? So this is very confussing.
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<div class="MsoNormal">Verzonden vanuit <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">
Mail</a> voor Windows 10</div>
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<div>Van: <a href="mailto:[email-masked]" rel="noreferrer">Les Mills International</a><br>
<b>Verzonden: </b>vrijdag 26 juni 2020 20:42<br>
<b>Aan: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>CC: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Onderwerp: </b>Re: Life and Kicking Amsterdam-LM virtual

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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Fatima,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for you quick reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I checked the availability of recommended EDID models for purchase in the Netherlands. And I found out that Blustream (EDID with sound extraction) has a distribution partner
 in the Netherlands: </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Spark Custom Electronics<br>
Anjelierstraat 39,<br>
4261 CJ Wijk en Aalburg,<br>
The Netherlands</span></div>
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<a href="https://www.blustream.co.uk/find-a-distributor/" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>https://www.blustream.co.uk/find-a-distributor/</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>And EDID Startech without an audio de-embedder is also available:</span></div>
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<a href="https://www.startech.com/nl/AV/AV-Converters/Video-Converters/hdmi-edid-emulator~VSEDIDHD" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>https://www.startech.com/nl/AV/AV-Converters/Video-Converters/hdmi-edid-emulator~VSEDIDHD</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We support Virtual setups that use an Apple iPad Pro 2nd or 3rd generation, 12.9 inch or 10.5 inch display with minimum 512GB storage. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know if you have more questions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App</span></div>
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Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3660" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3660</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 27 Jun at 7:17 AM
<span class="separator">, Fatima Taous &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;background:white'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black;background:white'>No this is not helpfull. We would like to know where we can buy the EDID equipment in the Netherlands. The tools that you descrip in the AV is
 from the UK or USA. I went to 5 differt stores in the Netherlands and we can not buy it here. So please send us the right link from the site where we can buy it in the netherland.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black;background:white'>We need to reopen our gym this Wednesday so we need to be able to test everything this weekend. Please also answer our question about the apple
 is this the correct one or do we need to change it.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black;background:white'>In the AV manual that we have received from our accountmanager you could use apple iPad or PRO and in the other schedule they say that we can
 only use the apple pro?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black;background:white'>It’s very confussing we have buyed the apple air but we don’t know if this is the correct iPad??</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black;background:white'>Please send us clear information about the EDID and IPAD.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black;background:white'>Thank you.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Verzonden vanuit
</span><a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Mail</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> voor Windows 10</span>
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