Subject: Tech Support Candidate - Shailja Singh
From: Shailja Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Jul 2020 09:47:03 -0400

| | Tech Support Test

Name | Shailja Singh
E-mail | [email-masked]
Phone Number | (+91) 8826556028
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IEnergizer | Senior Customer Service Executive | April, 2020 | 28000
Previous Employer 2 | Wipro Technologies | Project Engineer | December, 2017 | 17000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First of all, I'll check the internet connectivity.
2) If the internet is fine then I'll clear the cookies and browser cache.
3) We can also check by disabling the antivirus and the firewall.
4)If the above steps won't work then we can reset the modem to factory defaults and re-configure it.

What according to you is difference between Bluetooth and Wifi?

1) Bluetooth is customed to connect short range devices whereas WiFi is used for web access or internet.
2) Bluetooth requires low bandwidth while wifi requires high bandwidth

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service only focuses on keeping the customer satisfied but great customer service not only keeps the customer satisfied but also keeps them loyal with the service provider/company. Great customer service always goes for the extra miles to treat the customers. They keep an eye on the ETAs and SLAs also.
What according to you makes you a good candidate for customer service or technical support job? | I am an experienced person and know how to deal with the Customers in a satisfactory manner. My last experience will help me a lot to work more effectively in future. I know how to work in a team to meet all the requirements and productivity. I can learn how to troubleshoot if a particular application or any hardware is not working properly. Most of all, I know how can we handle the irrated situations.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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