Subject: Tech Support Candidate - Teja Guggilam
From: Teja Guggilam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Jul 2020 09:38:13 -0400

| | Tech Support Test

Name | Teja Guggilam
E-mail | [email-masked]
Phone Number | (+91) 9311971109
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Saburi TLC | Sr Tech | June 5th 2020 | 31500
Previous Employer 1 | Yoga Sri Info Tech | Sr Tech | Dec 27th 2019 | 30000
Previous Employer 2 | Valiant Group | Lead | Mar 31st 2016 | 23000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connectivity,
Is there any error message,
Check browsing other website like www.google.com,
Check will ping
check is there any downtime with the website

What according to you is difference between Bluetooth and Wifi? | Bluetooth is an interface to connect two devices where as wifi is use to connect device with internet. Bluetooth limited supported where as wifi supports large amount of users. Bluetooth required less bandwidth where as wifi required high bandwidth

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer service is providing what the customer is expecting from the agent like customer want to fix some problem with the computer, agent provided the resolution what customer needed is good customer service.

Great Customer service is beyond the customer expectation and satisfaction, customer want to fix some problem with the computer, agent provided the resolution what customer want and give his some tips like make sure he turn off the computer every time of the work complete and asking customer is there any other things he can help related to the computer or other devices.

What according to you makes you a good candidate for customer service or technical support job? | My skills make me a good candidate for Technical support job and my customer oriented behavior make me a good candidate for customer service job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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