Subject: Assigned to Group - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 02 Jul 2020 23:29:27 +0000 (UTC)

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Virtual App Support - Les Mills Submitted data 
     
        The following data was submitted.

        

                    Field name
                    Submitted data

            
                        
                            Email address
                             [email-masked] 

                            your name
                             Chandler Jaynes 

                                country
                                 United States 

                                state
                                 VA 

                                zipPostal
                                 23901 

                            Text box
                             Classes Stopping Early 

                            Question
                             I need technical support 

                            Customer
                             Yes 

                            Username
                             [email-masked] 

                            Phone
                             (434) 392-3456 

                            Comments
                             Hello! This is Mackenzie from LMUS, reaching out on behalf of Chandler. Chandler has been experiencing some issues where her videos are cutting out about 5-ish minutes before they are supposed to. When this happens, there is not another class right after that would cause the original class to stop, and if it's during an On Demand block, there is always sufficient time left in the block for the class to finish. Appreciate in advance any help you can offer here! 

                            utm_source

                        
                            utm_campaign

                        
                            utm_medium

                        
                            utm_code

                        
                            Last_Name https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3701