Subject: Ticket Assigned - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jul 2020 22:38:37 +0000 (UTC)

Hi Pritish Nandi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Virtual App Support - Les Mills Submitted data 
     
        The following data was submitted.

        

                    Field name
                    Submitted data

            
                        
                            Email address
                             [email-masked] 

                            your name
                             Andrea Burney 

                                country
                                 United States 

                                state
                                 VA 

                                zipPostal
                                 24016 

                            Text box
                             Projector/Studio Issue 

                            Question
                             I need technical support 

                            Customer
                             Yes 

                            Username
                             [email-masked] 

                            Phone
                             (540) 342-9622 

                            Comments
                             Hello! This is Mackenzie from LMUS, i'm inputting this ticket on behalf of Andrea from YMCA of Virginia's Blue Ridge - Kirk Family. They are experiencing a few issues -- the first issue was that the classes were playing on the iPad, but not on their projector screen. Other videos, such as YouTube videos, were able to play successfully from the iPad to the projector. When they pull up the app the projector goes black. They are getting an error message "looks like there are no studios that can be registered to this device." Everything on the back end looks to be correct, the only thing that looks a bit off is that there are 2 iPads registered to the account. Thanks in advance for your help with these questions! 

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                            Last_Name https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3700