Subject: Tech Support Candidate - Heena Gulafsha
From: Heena Gulafsha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Jul 2020 11:37:15 -0400

| | Tech Support Test

Name | Heena Gulafsha
E-mail | [email-masked]
Phone Number | (91) 7014201041
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saket, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | This situation is grammatically correct.
What according to you is difference between Bluetooth and Wifi? | Yes. You can use Bluetooth without Wi-Fi. In fact, Bluetooth does not need any internet access at all to be set up and used. However, you will find many Bluetooth devices are also capable of connecting to the internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me good customer service means just resolving customer concern but when it comes to excellent customer service means making sure about customer satisfaction and customer should not face same problem again.
Excellent customer service: Customer satisfaction.

What according to you makes you a good candidate for customer service or technical support job?

Approachable personality
Understanding of the role
Passion for customer service

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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