Subject: Ticket re-opened - [#3582] problem
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jul 2020 15:08:28 +0000

Hi Pritish Nandi,  Ticket “#3582 – problem” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3582 to view the ticket.  Ticket comment    
 Hi Charlotte! 

  

 Checking now.  

 

 

   
 
                                             Health and Happiness Always! 

  

 
            
Terian SzymCzak 
                                 Senior Director | CHASCO and Hutto Family YMCA’s 
                                 P: 512.615.5567 F: 512.244.7381 E: [email-masked] 
                                 
ymcagwc.org | The Y. So Much More™ 

 

   

 

 

 From: Les Mills International [mailto:[email-masked]] 
 
Sent: Wednesday, July 1, 2020 8:10 PM 
To: Terian Szymczak 
Subject: Re: problem 

 

 
 CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and 
 know the content is safe. 

 

 

 

 Hi Terian, 

 
 
 ​ 

 
 
 I’ve taken a look at the data from your Twin Lakes location and can see that BODYCOMBAT at 7.15am today lost connection with the screen at 7.55am and restarted.  Has the 
 additional unit been installed yet? 

 
 
 ​ 

 
 
 Thanks 

 
 
 ​ 

 
 
 Charlotte 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3582 

 

  

 

 
 
 On Wed, 17 Jun at 5:55 PM 
, Les Mills International <[email-masked]> wrote: 

 

 
 Hi Terian, 
 
This is a follow-up email. 
 
Upon checking in our backend data, we still can see playback disconnections when the Club played the class. 
Did your AV provider visit your site or get any information from them? 
 
We will wait for your response. 
Thank you. 
 
Warm Regards, 
Marika 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3582  

 

 On Fri, 12 Jun at 7:42 PM 
, Les Mills International <[email-masked]> wrote: 

 

 
 ​Hi Terian, 

 
  
We hope you are doing well. 
 
This is a follow-up email about the issues you are facing with the Virtual. 
 
We still can see a lot of playback disconnection during the class. 
Did you get any update from your IT team? 
 
We are looking forward to hearing from you. 
 
Warm Regards, 
Marika 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3582  

 

  

 

 
 
 On Wed, 10 Jun at 2:41 AM 
, Les Mills International <[email-masked]> wrote: 

 

 
 Hi Terian, 

 
 ​ 

 
 
 ​This is a follow up email. 

 
 
 ​ 

 
 
 Based on our internal data, the issue still persists and is not resolved.  

 
 
 Did you receive the information we requested from your IT team? As soon as we have this information we we can continue to investigate your AV issue with Virtual. 

 

   

 
 We look forward to hearing from you soon. 

 

   

 
 Warm Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3582  

 

 
 On Fri, 5 Jun at 2:49 AM 
, Les Mills International <[email-masked]> wrote: 

 

 
 Hi Terian, 

 
 ​ 

 
 
 ​Thank you for your response. 

 
 
 ​ 

 
 
 We will be waiting for updates from your IT team. 

 
 
 ​ 

 
 
 Warm Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3582