Subject: New Reply Received - problem
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jul 2020 15:08:28 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  problem  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi Charlotte!</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Checking now. 
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<div class="MsoNormal"><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#7030A0'>                                            Health and Happiness Always!</span></i></div>
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<a href="http://ymcagwc.org/" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";text-decoration:none'><img width="90" height="75" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjg0MjI2ODMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.FnvB6ZCz5H2-69nBCtNU840NMvDfdxJjtW6sk7Npvc4" alt="Description: YMCA logo"></span></a><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>          
</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Terian SzymCzak<br>
</span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                 Senior Director | CHASCO and Hutto Family YMCA’s</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#636466'><br>
</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                 P: </span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>512.615.5567 <b>F:</b> 512.244.7381<b> E: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#636466'><br>
</span><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                
<a href="http://ymcagwc.org/" rel="noreferrer"><b><span style="color:#ED1C24;text-decoration:none">ymcagwc.org</span></b></a> | The Y. So Much More™</span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Wednesday, July 1, 2020 8:10 PM<br>
<b>To:</b> Terian Szymczak<br>
<b>Subject:</b> Re: problem</span>
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<div class="MsoNormal" style="background:lightyellow"><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and
 know the content is safe.</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Hi Terian,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>I've taken a look at the data from your Twin Lakes location and can see that BODYCOMBAT at 7.15am today lost connection with the screen at 7.55am and restarted.  Has the
 additional unit been installed yet?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Charlotte<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3582&amp;c=E,1,wLOgPjBOFgvNyF4bFXub5WaSCyNkcxKSxGkQWoQRZU2fc2k4MezzLTzEb_zPhFeMfQvz2IBYvLK6ukAoA--blYEPUhB9xxW-NWyh9J1d54EQDO_A&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3582</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>On Wed, 17 Jun at 5:55 PM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Hi Terian,<br>
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This is a follow-up email.<br>
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Upon checking in our backend data, we still can see playback disconnections when the Club played the class.<br>
Did your AV provider visit your site or get any information from them?<br>
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We will wait for your response.<br>
Thank you.<br>
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Warm Regards,<br>
Marika<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3582&amp;c=E,1,Hm0APnfqD2XVOqmdlcak07prD-BLFuIxAamvDYNXrRyDLUnb-KzKHuGe1k3gAsu6IkrJ099LQy-8lDhk_1a6ZhlrfrJiArU_idjJeNKuZ0c,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3582</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>On Fri, 12 Jun at 7:42 PM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>​Hi Terian,</span></div>
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We hope you are doing well.<br>
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This is a follow-up email about the issues you are facing with the Virtual.<br>
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We still can see a lot of playback disconnection during the class.<br>
Did you get any update from your IT team?<br>
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We are looking forward to hearing from you.<br>
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Warm Regards,<br>
Marika<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3582&amp;c=E,1,wBFaqYFD3gj_s0bWinCeyoeQNuONGHcH86N64Wm1Dg676EsBF_EdrArDrBaQ0_qw3y9qNEe66tzKwSjMcyLIGlAA7XikYUD4mRPZSlJ0fNIbSg,,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3582</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>On Wed, 10 Jun at 2:41 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Hi Terian,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>​This is a follow up email.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Based on our internal data, the issue still persists and is not resolved. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Did you receive the information we requested from your IT team? As soon as we have this information we we can continue to investigate your AV issue with Virtual.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>We look forward to hearing from you soon.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Warm Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3582&amp;c=E,1,yDjjeaYGtc2TPiDQwmVWMabTcmC08zuMzo8bZq_vJOUD5kF49yHiMphNyKJei-9FemGq-OkLo6nAFY9e0PVhAjMp0SBbCKgYxVp7q5cVF46R_cyvZv5p&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3582</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>On Fri, 5 Jun at 2:49 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Hi Terian,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>​Thank you for your response.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>We will be waiting for updates from your IT team.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Warm Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3582&amp;c=E,1,3T3v3adBJwCmM_uXUXgUj5vfbazW_9eV27WxecIN85ISdsH9-NTztJ0RFbDPyrEBq_ie79BPoRNWfVsJW7C6_BflkvlJjKzmU97H8LEaTnVNrwqOcy5TC8g-gA,,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3582</a> </span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3582