Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jul 2020 14:42:50 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>Thank you Charlotte. We’ve got it all sorted.</span></div>
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<div class="MsoNormal"><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>Have a wonderful weekend,</span></div>
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<div class="MsoNormal"><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>Kristen
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<span style='font-family:"Avenir LT Com 35 Light",sans-serif;color:black'>Kristen Pitman | Customer Experience Manager</span><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:black'></span>
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<u><span style='font-family:"Avenir LT Com 35 Light",sans-serif;color:#0563C1'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><span style='font-family:"Avenir LT Com 35 Light",sans-serif;color:black'> |
 352.238.5783</span>
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<a href="https://www.lesmills.com/us/clubs-and-facilities/recovery/" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="624" height="156" style="width:6.5in;height:1.625in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjg0MTk3NzgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.TvJC7jynKf8p4sIqBka2Y7lsAiT9IaS2wTzV6xsUV8Q" alt="A close up of a person

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<div class="MsoNormal"><span style='font-family:"Avenir Book";color:black'><a href="http://www.lesmills.com/" rel="noreferrer"><span style="color:#0563C1">lesmills.com</span></a> | <a href="https://www.facebook.com/LesMillsUS" rel="noreferrer"><span style="color:#0563C1">Facebook</span></a> | <a href="http://www.twitter.com/LesMillsUS" rel="noreferrer"><span style="color:#0563C1">Twitter</span></a> | <a href="http://instagram.com/lesmillstribe" rel="noreferrer"><span style="color:#0563C1">Instagram</span></a> | <a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer"><span style="color:#0563C1">YouTube</span></a> | <a href="https://www.linkedin.com/company/les-mills-us-page" rel="noreferrer"><span style="color:#0563C1">LinkedIn</span></a> | <a href="https://www.careers.lesmills.com/" rel="noreferrer"><span style="color:#0563C1">Careers</span></a></span></div>
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<span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'><br>
</span><span style='font-family:"Avenir LT Com 35 Light",sans-serif'><a href="https://brandcentral.lesmills.com/" rel="noreferrer"><span style="color:#0563C1">Brand Central</span></a> |
<a href="https://sso.lesmills.com/login.aspx?spName=Club_Portal" rel="noreferrer"><span style="color:#0563C1">Club Portal</span></a> |
<a href="http://www.lesmills.com/" rel="noreferrer"><span style="color:#0563C1">lesmills.com</span></a></span><span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>| </span><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'><a href="https://www.facebook.com/LesMillsUS" rel="noreferrer"><span style="font-size:10.0pt;color:#0563C1">Facebook</span></a></span><span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'><a href="http://www.twitter.com/LesMillsUS" rel="noreferrer"><span style="font-size:10.0pt;color:#0563C1">Twitter</span></a></span><span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'><a href="http://instagram.com/lesmillstribe" rel="noreferrer"><span style="font-size:10.0pt;color:#0563C1">Instagram</span></a></span><span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'><a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer"><span style="font-size:10.0pt;color:#0563C1">YouTube</span></a></span><span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'><a href="https://www.linkedin.com/company/les-mills-us-page" rel="noreferrer"><span style="font-size:10.0pt;color:#0563C1">LinkedIn</span></a></span><span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>
 | </span><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'><a href="https://www.careers.lesmills.com/" rel="noreferrer"><span style="font-size:10.0pt;color:#0563C1">Careers</span></a></span><span style='font-family:"Avenir LT Com 35 Light",sans-serif'></span>
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<div>From: Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, July 1, 2020 6:33 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Kristen Pitman &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Eric,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Yes, that model iPad Pro will be fine.  I can see you haven't been sent your On-boarding email with your username and temporary password, so I've cc'd your LES MILLS Customer Experience
 Manager, Kristen Pitman, who can arrange this.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Once you receive the On-boarding email please complete the Scheduler login first via a desktop computer and change your password to something more memorable.  It is this new password
 and your Virtual username that you'll use to login to the Virtual App and download the content.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please click here for detailed step by step instructions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I hope that helps.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind regards</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Charlotte</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3692" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3692</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 2 Jul at 9:01 AM
<span class="separator">, Eric &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The following data was submitted.
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<div class="MsoNormal">Eric R. Benson</div>
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<div class="MsoNormal">Les Mills Virtual</div>
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<div class="MsoNormal">I need technical support</div>
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<div class="MsoNormal">The latest iPad Pro (11" 512GB) released in April 2020 is on back order and takes up to 4 weeks to get. I am able to get a new iPad Pro (11" 512GB) at Sam's Club right now, however, it is the version that was released in November 2018.
 We are installing the equipment right now to start Les Mills Virtual. Will the November 2018 iPad Pro be sufficient?? Please advise. Thank you.</div>
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