Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jul 2020 12:12:42 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div dir="ltr">At your earliest convenience.  309-241-0710.  Thank you!<div>
<br><div><div dir="ltr" class="gmail_signature"><div dir="ltr">Keith Knox<div>Parkside Fitness Manager</div>
<div>309-347-6644</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Jul 2, 2020 at 2:08 AM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Keith,</div>
<div dir="ltr"><br></div>
<div dir="ltr">We do apologize for not calling you at your preferred time.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Please let us know when we can callback to you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Best Regards,</div>
<div dir="ltr">Marika</div>
<div dir="ltr">Customer Service</div>
<div dir="ltr">Les Mills Virtual App</div>
<div dir="ltr">​<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3687" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3687</a>
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            <blockquote>
              On
              Thu, 2 Jul at  5:30 AM
              <span>,  Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div dir="ltr">Hi Keith,</div>
<div><br></div>
<div dir="ltr">Thank you for your quick reply.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Please follow the steps to activate Guided Access on your IPad:</div>
<div dir="ltr">​<br>
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<div dir="ltr">Go to Settings &gt; Accessibility, then turn on Guided Access.<br>Tap Passcode Settings, then tap Set Guided Access Passcode.<br>Enter a passcode, then re-enter it. From here, you can also turn on Face ID or Touch ID as a way to end a Guided Access session.<br><br>Start a Guided Access session<br><br>Open Les Mills Virtual App<br>On an iPad triple-click the side button.<br>Tap Guided Access, then tap Start.</div>
<div dir="ltr">​</div>
<div dir="ltr">I hope the above is helpful. Please let us know if you have further questions.<br><br>Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3687" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3687</a>
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            <blockquote>
              On
              Thu, 2 Jul at  2:33 AM
              <span>,  Keith Knox &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div dir="ltr">No, I am responding to the email sent last night.  <div>
<br><div><div dir="ltr"><div dir="ltr">Keith Knox<div>Parkside Fitness Manager</div>
<div>309-347-6644</div>
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</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div><blockquote>
<div>On Wed, Jul 1, 2020 at 7:44 AM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
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<div dir="ltr">Hi Keith,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for your prompt reply.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Are you referring to the Access Code, as it was mentioned in the previous ticket? We would like to inform you that Access Code is active only 30 days. So your Access Code has expired on February 13, 2020.</div>
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<div dir="ltr">Do you have any download issues? Could you please give us more detailed information about the problem that you are facing in Virtual.<br>
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<div dir="ltr">​Warm Regards,<br>​Olesia<br>Customer Services<br>Les Mills Virtual App</div>
<div dir="ltr"> <br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3687" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3687</a>
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            <blockquote>
              On
              Thu, 2 Jul at 12:18 AM
              <span>,  Keith Knox &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div dir="ltr">Charlotte -<div><br></div>
<div>This did not solve the problem.  I can be reached at 309-241-0710 on my cell phone to be in the room with the iPads to attempt a different solution.  Thank you!</div>
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<br><div><div dir="ltr"><div dir="ltr">Keith Knox<div>Parkside Fitness Manager</div>
<div>309-347-6644</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3687