Subject: New Reply Received - Question about LM Virtual clubnumber 080211
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jul 2020 09:24:51 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Question about LM Virtual clubnumber 080211  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olysia,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thnks, we will let the club know to download again.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thanks for checking and your help.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Kr, Jeanine</span></div>
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<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> woensdag 1 juli 2020 18:12<br>
<b>Aan:</b> Jeanine Schulenklopper &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Question about LM Virtual clubnumber 080211</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jeanine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for contacting Virtual support.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We’ve checked the BODYPUMP 112 file and it seems to be an incomplete download, which is why Club is experiencing the issue. Please refresh the release via the App Manage
 Downloads section by following the below instructions:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000170662-i-ve-detected-a-release-that-doesn-t-play-to-completion-how-do-i-remove-it-for-re-download-" target="_blank" rel="noreferrer"><span style="color:#2C5CC5">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000170662-i-ve-detected-a-release-that-doesn-t-play-to-completion-how-do-i-remove-it-for-re-download-</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Also, we’ve checked the other downloads and it appears that RPM 85 has also failed to download completely, so please ask Club to refresh these as well. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We'll keep this ticket open for another 48 hours if you need further support.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Olesia<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3691" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3691</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 2 Jul at 4:16 AM
<span class="separator">, Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Support team,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We have a new virtual club , Physique in Arnhem , Netherlands</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>They started today with virtual and the following happened.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Bodypump 112 stopped automatically, noise en video stopped during a training. The rest of the programmed trainings did not have this problem.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Can you check from distance what happened?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thnks
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>KR, Jeanine</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Met vriendelijke groet,<br>
</span><a href="http://www.hddgroup.com/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;text-decoration:none'><img width="256" height="63" style="width:2.6666in;height:.6583in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjgzODQ2MDcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.mzW_H9hoGFYKi4rWutvCjxm7ccKq2jO80miYBZpPMkE"></span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
<b>Jeanine Schulenklopper</b><br>
<i>FunXtion Operations Coördinator</i><br>
</span><a href="https://www.facebook.com/HDDGROUP" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;text-decoration:none'><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjgzODQ2MDgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.0w37hVeg6pJjqQo4LPXkR7WRAa7vcwIOHeKtXHXmFGE"></span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> 
</span><a href="https://www.linkedin.com/company/hdd-group" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;text-decoration:none'><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjgzODQ2MDksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ug53cBT2jzYJ8aWbZDJqAFh-q_JHexixI22D3Jls3L0"></span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
<br>
Elzenweg 37<br>
5144 MB Waalwijk<br>
Tel: +31 (0)416 33 43 15<br>
Web: <a href="http://www.hddgroup.com" rel="noreferrer">www.hddgroup.com</a><br>
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</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><img width="500" height="25" style="width:5.2083in;height:.2583in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjgzODQ2MTAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Hp1j9yAFuFkoc7radiQxyOhfs9Zyc48QIzbUodZG9NY"></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
</span><a href="https://hddgroup.com/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;text-decoration:none'><img width="600" height="124" style="width:6.25in;height:1.2916in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjgzODQ2MTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.INLc8ZWJbbPgw67jhj5Rtcaj93RPnh9iz4-M7ZpZrF8"></span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3691