Subject: Ticket re-opened - [#3691] Question about LM Virtual clubnumber 080211
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jul 2020 09:24:51 +0000

Hi Pritish Nandi,  Ticket “#3691 – Question about LM Virtual clubnumber 080211” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3691 to view the ticket.  Ticket comment    
 Hi Olysia, 

  

 Thnks, we will let the club know to download again. 

 Thanks for checking and your help. 

  

 Kr, Jeanine 

  

 

 
   
 Van: Les Mills International <[email-masked]> 
 
Verzonden: woensdag 1 juli 2020 18:12 
Aan: Jeanine Schulenklopper <[email-masked]> 
Onderwerp: Re: Question about LM Virtual clubnumber 080211 

 

 

 Hi Jeanine, 

 
 
 ​ 

 

 Thank you for contacting Virtual support. 

 

 

 
 We’ve checked the BODYPUMP 112 file and it seems to be an incomplete download, which is why Club is experiencing the issue. Please refresh the release via the App Manage 
 Downloads section by following the below instructions: 

 

 

 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000170662-i-ve-detected-a-release-that-doesn-t-play-to-completion-how-do-i-remove-it-for-re-download- 

 
 
 ​ 

 
 
 Also, we’ve checked the other downloads and it appears that RPM 85 has also failed to download completely, so please ask Club to refresh these as well.  

 

   

 
 We’ll keep this ticket open for another 48 hours if you need further support. 

 

   

 
 Kind regards, 

 

 
 Olesia 
Customer Services 
Les Mills Virtual App 

 
  
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3691 

 

 
 On Thu, 2 Jul at 4:16 AM 
, Jeanine Schulenklopper <[email-masked]> wrote: 

 

 
 Hi Support team, 

 

 

 
 
 We have a new virtual club , Physique in Arnhem , Netherlands 

 

 
 They started today with virtual and the following happened. 

 

 
 Bodypump 112 stopped automatically, noise en video stopped during a training. The rest of the programmed trainings did not have this problem. 

 

 
 Can you check from distance what happened? 

 

   

 

 Thnks 

 

 

 

 
 KR, Jeanine 

 

   

 

 

 
 
 Met vriendelijke groet, 
 
Jeanine Schulenklopper 
FunXtion Operations Coördinator 

 
Elzenweg 37 
5144 MB Waalwijk 
Tel: +31 (0)416 33 43 15 
Web: www.hddgroup.com 

 

 

 

 
 3691:859387