Subject: Tech Support Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Jul 2020 00:41:17 -0400

| | Tech Support Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (+91) 7015911209
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kundli, near Narela Delhi 40

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Openxoft Technologies | Sr Back Office Executive | Still with it | 30k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. 1st need to check if typed address in address bar is right or else.

2. Need to check if internet connection (wifi or LAN) available or not.

3. If not, then have to connect with internet with LAN cable or wifi.

4. If yes, then have to make sure if appropriate drivers are installed on machine for wifi or LAN respectively.

5. If drivers are also installed, then need to check if IP address is dynamic or static, if dynamic, then need to check if there is any confliction with any other machine's IP address, in that condition we have to chnage IP address of the machine like gateway address etc.

What according to you is difference between Bluetooth and Wifi? | Bluetooth mainly is used for transferring files between devices whereas wifi is for accessing internet on the device. Using wifi, we can transfer files as well on higher speed than Bluetooth by creating hotspot.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is what when customer get assuring solution, we can say within some specific time period and he is happy to hear that.

A great customer service is what when customer get full satisfactory solution immediately and accordingly as what he/she want. Happy to assisting way in which he/she interacted.

What according to you makes you a good candidate for customer service or technical support job?

Following can be the ways :-

1. Ability to solve queries as soon as possible.

2. Polite listner and patienceful.

3. Following organization's strategies.

4. Dedicated to the responsibilities.

5. Finding the best way for customer satisfaction.

6. Providing solution in logical order.

7. Keeping strength or confidence on high.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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