Subject: Tech Support Candidate - Varsha Singh
From: Varsha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jul 2020 05:36:09 -0400

| | Tech Support Test

Name | Varsha Singh
E-mail | [email-masked]
Phone Number | (91) 9540814869
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector-27

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teckinfo Solutions pvt ltd | Software Support Engineer | working | 26400
Previous Employer 1 | welco Infotech pvt ltd | Network Engineer | 6March 2020 | 18200
Previous Employer 2 | Demotic Technology | Technical support Engineer | 7August2016 | 15000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check internet connection
2.confirm url is correct
3. check url on antivirus/firewall ..to confirm its not blocked

What according to you is difference between Bluetooth and Wifi? | Both are used for wireless communication.Bluetooth is used for short range device to communicate information and wifi is used for accessing internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is, provider has provided the service upto the level technically as have told to customer while starting the services.
Great customer service will include the way of dealing the customer and taking care of their satisfaction also.

What according to you makes you a good candidate for customer service or technical support job? | I am good enough to talk customer and know how to handle the situation as i already worked. A person must have good knowledge of product also for which he/she is giving support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |