Subject: Resolution time SLA violated - Virtual App Support - Les Mills
From: [email-masked]
To: [email-masked]
Date: Wed, 01 Jul 2020 01:52:19 +0000

Hi,  Ticket has not been resolved within the SLA time period. The ticket was due by 02:50 PM TOT today. 
                         Ticket Details:   Subject - Virtual App Support - Les Mills  Requestor - [email-masked]  This is an escalation email from Les Mills International https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3669