Subject: Assigned to Group - RE: LMV issue
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Jun 2020 23:29:27 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  RE: LMV issue Hi Marc,

Sure, it looks to be an AV problem.  I can see that CXWORX failed due to an AV error on Monday at 8am and 9pm. Also BODYCOMBAT last Thursday at 5.30pm.

Are they using an EDID emulator with audio extraction?  If you’re able to confirm the components of the install we can look into it further.

I’ve cc’d the help desk to log a ticket.  Feel free to cc them in the future for a quicker response.

Many thanks

Charlotte

Charlotte Jansen | Customer Support B2B
Les Mills International | [email-masked]
www.lesmills.com
From: Marc Raya <[email-masked]>
Sent: Wednesday, 1 July 2020 4:39 am
To: Charlotte Jansen <[email-masked]>
Subject: LMV issue

Hi Charlotte,

One club has just reported to me that sometimes the video stops 5-10 minutes before the end. It happened in CxWorx and in BodyCombat.

Club: [email-masked]<mailto:[email-masked]>

Can you check if it's an AV problem or other please?

Thank you,
Marc Raya | Departamento de Asesoramiento | AEFA LES MILLS | [email-masked]<mailto:[email-masked]>
c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  Fax 932 115 110 | www.lesmills.es<http://www.lesmills.es/>  |  www.lesmills.com<http://www.lesmills.com/>

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 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3688