Subject: Assigned to Group - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Jun 2020 22:33:02 +0000 (UTC)

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Virtual App Support - Les Mills Submitted data 
     
        The following data was submitted.

        

                    Field name
                    Submitted data

            
                        
                            Email address
                             [email-masked] 

                            your name
                             Keith Knox 

                                country
                                 United States 

                                state
                                 IL 

                                zipPostal
                                 61554 

                            Text box
                             Guided Access is not working on iPad 

                            Question
                             I need technical support 

                            Customer
                             Yes 

                            Username
                             [email-masked] 

                            Phone
                             309-241-0710 

                            Comments
                             Keith cannot turn on Guided Access on his iPad. He has the actual setting on, but when he tries to enter that mode, it will not work. 

He said that when he first launched virtual he had the same problem, but then he called the Help Desk and they were able to tell him an additional setting he needed to put on so that it would work, and it did. Now that his iPad has been turned off for 3 months it seems that additional setting has not stayed on. He can't remember what the extra step was, so he needs us to tell him again. 

                            utm_source

                        
                            utm_campaign

                        
                            utm_medium

                        
                            utm_code

                        
                            Last_Name https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3687