Subject: New Reply Received - Help
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 30 Jun 2020 15:34:42 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Help  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>That’s good news!! Yes, TL has not been installed yet!</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thank you!</span></div>
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<div class="MsoNormal"><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#7030A0'>                                            Health and Happiness Always!</span></i></div>
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<a href="http://ymcagwc.org/" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";text-decoration:none'><img width="90" height="75" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjgyMjY4MjYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.3P_1xD3gXs8L3607Hiqpp2XZ4iHUjfJG1DS55IkSP9s" alt="Description: YMCA logo"></span></a><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>          
</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Terian SzymCzak<br>
</span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                 Senior Director | CHASCO and Hutto Family YMCA’s</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#636466'><br>
</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                 P: </span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>512.615.5567 <b>F:</b> 512.244.7381<b> E: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#636466'><br>
</span><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                
<a href="http://ymcagwc.org/" rel="noreferrer"><b><span style="color:#ED1C24;text-decoration:none">ymcagwc.org</span></b></a> | The Y. So Much More™</span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Sunday, June 28, 2020 7:28 PM<br>
<b>To:</b> Terian Szymczak<br>
<b>Subject:</b> Re: Help</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Hi Terian,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Based on what we can see at this end, I'm happy to report that it appears the issue has been resolved at Chasco.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>The Twin Lakes location looks to still be having some issues, I assume this is the site without the unit installed?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>​I'll keep an eye on Chasco and Twin Lakes for a few more days and report back.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Kind regards</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Charlotte<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3573&amp;c=E,1,oUEHQTar-o96s82w38k32Ty1dqeK_NTC7-C9xtGd8EOM5GCzg-UK6uAQYTqTWb4qCOxwaxP7Xudnmmsa_FzY3u1B7ZaNrsX7QRqnyMXGgom482H-MvDp62VCFEY,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3573</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>On Sat, 27 Jun at 5:23 AM
<span class="separator">, Terian Szymczak &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi Charlotte!</span></div>
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thank you for following up – we are in the process of installing those units now at all of our locations.  I’m hoping this solves the problem!  If you could
 check the back end for me that would be awesome!!</span><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'></span>
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thank you!</span><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'></span>
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<i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#7030A0'>                                            Health and Happiness Always!</span></i><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'></span>
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</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Terian SzymCzak<br>
</span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                 Senior Director | CHASCO and Hutto Family YMCA’s</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#636466'><br>
</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                 P: </span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>512.615.5567 <b>F:</b> 512.244.7381<b> E: </b></span><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>[email-masked]</span></a></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#636466'><br>
</span><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'><a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fymcagwc.org%2f&amp;c=E,1,wFPuh_Njjv8i947WMRFBo4w2GLE7SMmAXelK35QeQJc8q80tBv-XucTVS1vHR4hTmqPjArBpZwHicLB-mjjCF3Ok9bnmDH6_ysGYQKJLCEkxCQ,,&amp;typo=1" rel="noreferrer"><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#ED1C24;text-decoration:none'>ymcagwc.org</span></b></a></span><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'> |
 The Y. So Much More™</span><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>From:</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Thursday, June 25, 2020 9:47 PM<br>
<b>To:</b> Terian Szymczak<br>
<b>Subject:</b> Re: Help</span><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Hi Terian,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>I thought I'd give you an update since we spoke on Monday.  I've heard from Joe this week and advised that an EDID emulator needs to be installed to stabilise the system.
  I believe Joe is planning to install one, so I'd suggest following up with him to see when this will be happening.  </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Once the Virtual setup follows our recommendation, I'd suggest running classes for at least a whole day to see if the issue is resolved.  I can also check the data at this
 end for any error messages or playback concerns.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Apologies for the amount of time it's taking to resolve this.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Charlotte<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3573&amp;c=E,1,emUsuvFdpd3cx6DcKAYQS3N-xqeSA9jPN_wHdtrptsyLcFzPCkvXj_rmKpKJf_V_TxFMJyTtHL_61n-S6EvFYVC_WfFkEBP-CNw4XB2b_ZrLhfgCQY1SG2E0FmoI&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3573</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>On Tue, 23 Jun at 10:03 AM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Hi Terian,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>I'm on the call now.  Are you able to connect?  Here is the link again:
<a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fbluejeans.com%2f860303718%3b%25C2%25A0&amp;c=E,1,MZuWi-df7nKP2SkViibit0zG1akJd2fCyTLgSHpj7otglJuOx1_lsH6XEwHPPlimCe9tYSX8VTFDIFTceRvfVDYb_zfmr7a8uWsKDZQsoVSmRMT4ZxgLLxQ,&amp;typo=1" rel="noreferrer">
https://bluejeans.com/860303718</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>Charlotte<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3573&amp;c=E,1,YUJ7X4mnMdDZH6ynxfWZAFsdzy9Fl0NIk8yZEVLUzpLFxu0oR8OV-9TBka061PET_DAZJclYvXdlEID3rk92UkXyam2mQWbBsQiSlmc8Ex6eR_3_T_BxJiM,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3573</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>On Tue, 23 Jun at 3:50 AM
<span class="separator">, Terian Szymczak &lt;[email-masked]&gt; wrote: </span></span></div>
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Good morning and yes it is Joe – what time are you thinking?  It’s 9:36am Monday here……….</span><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'></span>
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<i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#7030A0'>                                            Health and Happiness Always!</span></i><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'><a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fymcagwc.org%2f&amp;c=E,1,Pl8Ka4c9V7uS0kkcjpmHyZnthlHAOFT8JlFQYOkRv5YxOPm1GnHqTItw0gLgeoqPVi5chUxXNGVKvUKtlGqbQip7rF8wr6h5aPDOprBSCL5s&amp;typo=1" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img width="90" height="75" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjgyMjY4MjcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.0k1WatXgc4I35EwFhHocVqeZq5-RzGuK7ZAPLifiG9g" alt="Image removed by sender. Image removed by sender. Description: YMCA logo"></span></a></span><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>          
</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Terian SzymCzak<br>
</span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                 Senior Director | CHASCO and Hutto Family YMCA’s</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#636466'><br>
</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                 P: </span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>512.615.5567 <b>F:</b> 512.244.7381<b> E: </b></span><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>[email-masked]</span></a></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#636466'><br>
</span><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'><a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fymcagwc.org%2f&amp;c=E,1,F9w_OSduGDc488R-Zu-llF7hlJXvx4mv_PXfGknTICGFJq58u_Iqyy9fvUfIfkpxbsQW_aeNAMiygJZs-oIEhc36_PGtEchL9k5Ki9-jb6njJZU,&amp;typo=1" rel="noreferrer"><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#ED1C24;text-decoration:none'>ymcagwc.org</span></b></a></span><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'> |
 The Y. So Much More™</span><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>
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<span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>3573:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>
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<span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>3573:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue","serif"'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3573