Subject: Ticket re-opened - [#3669] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 30 Jun 2020 14:26:33 +0000

Hi Pritish Nandi,  Ticket “#3669 – Virtual App Support – Les Mills” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3669 to view the ticket.  Ticket comment    
 Hi Pritish…..we have been through this for hours with the av/techs and every app works on the ipad except LesMills……but sure….. 

  
   
 From: Les Mills International <[email-masked]> 
Sent: Tuesday, June 30, 2020 10:19:56 AM 
To: Tracy Moore 
Subject: Re: Virtual App Support – Les Mills 

 
 
 Hi Tracy, 
 ​ 
 Thank you for your time on-call today.  
 ​  
 Could you please share the diagram of the AV setup for Studio 3 along with the list of devices you are using? You can cc your AV provider or the IT person who helped setting up the virtual for you and they would be able to help you with the details 
 requested.  
 ​  
 In the meantime, we are checking this with our Level 2 team and will get back to you with further updates.  
 ​  
 Kind regards, 
​​Pritish 
Customer Service 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3669 

   

 
 On Wed, 1 Jul at 1:45 AM  
, Tracy <[email-masked]> wrote: 
  
 As suggested, I tried tuning to airplane mode and also turning off bluetooth….still no sound.