Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 30 Jun 2020 14:26:33 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div id="divtagdefaultwrapper" style="font-size:12pt;color:#000000;font-family:Calibri,Helvetica,sans-serif" dir="ltr">
<div>Hi Pritish.....we have been through this for hours with the av/techs and every app works on the ipad except LesMills......but sure.....</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, June 30, 2020 10:19:56 AM<br>
<b>To:</b> Tracy Moore<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills
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<div>Hi Tracy,</div>
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<div dir="ltr">Thank you for your time on-call today. </div>
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<div dir="ltr">Could you please share the diagram of the AV setup for Studio 3 along with the list of devices you are using? You can cc your AV provider or the IT person who helped setting up the virtual for you and they would be able to help you with the details
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<div dir="ltr">In the meantime, we are checking this with our Level 2 team and will get back to you with further updates. </div>
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<div dir="ltr">Kind regards,<br>
​​Pritish<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3669&amp;c=E,1,kYn1maTFvVZuvu3u5j8MhRlfn3UHcY9B8UzLraWwvOTg9N_XMVx0QEV4vayuj3o-iLUDiCtgShwcyQNEumkAhySz3sMHRYdVDkgUIfEF7kEqZnc,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3669</a>
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<blockquote class="freshdesk_quote">On Wed, 1 Jul at 1:45 AM <span class="separator">
, Tracy &lt;[email-masked]&gt; wrote:
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<div>As suggested, I tried tuning to airplane mode and also turning off bluetooth....still no sound.</div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3669