Subject: New Reply Received - Question regarding GRIT cardio on Virtual APP
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 30 Jun 2020 12:24:41 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Question regarding GRIT cardio on Virtual APP  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi Olesia,
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thank you for your prompt and kind reply and I think it’s okay now, I don’t think they connect iPad to Wi-Fi when scheduling perhaps.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>If more anything, I’ll back to you.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thank you as always,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Maiko</span></div>
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<div class="MsoNormal" style="text-align:justify;text-justify:inter-ideograph"><span lang="EN-US" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>Maiko Miyamoto</span></div>
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<span lang="EN-AU" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'> Les Mills Japan G.K.
</span><span lang="EN-US" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>CX support</span>
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<span lang="EN-US" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>17F Hibiya Park Front, 2-1-6 Uchisaiwai-cho Chiyoda-ku, Tokyo Japan 100-0011</span><span lang="EN-US" style='font-size:11.0pt;font-family:"Arial",sans-serif'></span>
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<span lang="EN-AU" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>T +81 </span><span lang="EN-US" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>3
 6823 4100</span><span lang="EN-AU" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'> | </span><u><span lang="EN-AU" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#0563C1'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><span lang="EN-US" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<div class="MsoNormal" style="text-align:justify;text-justify:inter-ideograph"><span lang="EN-AU" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'><a href="https://www.lesmills.com/jp/" rel="noreferrer"><span style="color:#0563C1">https://www.lesmills.com/jp/</span></a></span></div>
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<div>From:<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, June 30, 2020 7:05 PM<br>
<b>To:</b> Maiko Miyamoto &lt;[email-masked]&gt;<br>
<b>Cc:</b> Kazuteru Nobe &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Question regarding GRIT cardio on Virtual APP</span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Maiko,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>In addition, please ask Club to take a screenshot of the application if Club still has a problem displaying scheduled class on the iPad.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are looking forward to hearing from you.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3682" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3682</a></span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 30 Jun at 10:24 PM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Maiko,</span><span lang="EN-US"></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to support.</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I can clearly see that Virtual GRIT cardio is scheduled on
</span><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thursday at 16:50</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>.</span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>When the Club is scheduling any New classes please inform them to keep iPad connected to the internet, so that changes they made to the scheduler could reflect
 on the iPad, in case iPad is offline, this will not be possible. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please schedule classes well in advance or play a class in admin mode directly via the APP if the class needs to be played within the next 30 mins.  Running
 a diagnostics test via the App Version tab will re-establish a connection with the Schedule and ensure any classes scheduled sync with the App within 20 minutes of being scheduled.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Run a diagnostics test as below:</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Unlock the padlock to the top right of the APP</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Navigate to Settings &gt; Version &gt; Run diagnostics</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I hope the above is helpful.  I’ll keep this ticket open for another 48 hours if you have any further questions.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3682" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3682</a> </span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 30 Jun at 9:34 PM
<span class="separator">, Maiko Miyamoto &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi there,</span><span lang="EN-US"></span>
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<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Hope you’re doing well and I got a question from our customer.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Club name: SAKURA FITNESS MATSUDO JOBANDAIRA</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>ID:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>They want to schedule “Virtual GRIT cardio” at 16:50 on every Thursday, but they can’t.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>It means, they set up, but no changes are seen in App.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>They’re sure that they set “Virtual GRIT cardio” not just “GRIT cardio” and always connect Wi-Fi, also tried re-start, but it didn’t work.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Is there any reason why this happen and please tell me how to deal with this issue?</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thank you,</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Maiko</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>Maiko Miyamoto</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-AU" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'> Les Mills Japan G.K.
</span><span lang="EN-US" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>CX support</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-US" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>17F Hibiya Park Front, 2-1-6 Uchisaiwai-cho Chiyoda-ku, Tokyo Japan 100-0011</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-AU" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>T +81 </span><span lang="EN-US" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>3 6823 4100</span><span lang="EN-AU" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'> | </span><u><span lang="EN-AU" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#0563C1'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><span lang="EN-AU" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-AU" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'><a href="https://www.lesmills.com/jp/" rel="noreferrer"><span style="color:#0563C1">https://www.lesmills.com/jp/</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.com/jp/" title="https://www.lesmills.com/jp/" rel="noreferrer"><span style='font-family:"Hiragino Sans W3";color:#0563C1;text-decoration:none'><img width="170" height="34" style="width:1.7708in;height:.3541in" id="図_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjgxODAwNjIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.nSpl4B4TrUbbRSQUYTgLij097M_MO9dTocF_HwtMbIg" alt="LM_logo"></span></a><a href="https://www.facebook.com/lesmillsjapan" title="https://www.facebook.com/lesmillsjapan" rel="noreferrer"><span style='font-family:"Hiragino Sans W3";color:#0563C1;text-decoration:none'><img width="24" height="30" style="width:.25in;height:.3125in" id="図_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjgxODAwNjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.spOqjRJ3hq7_b6krN-i-gOOpoZ0sbr3wNQdirtg-xdg" alt="fb"></span></a><a href="https://www.instagram.com/lesmillsjapan/" title="https://www.instagram.com/lesmillsjapan/" rel="noreferrer"><span style='font-family:"Hiragino Sans W3";color:#0563C1;text-decoration:none'><img width="24" height="30" style="width:.25in;height:.3125in" id="図_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjgxODAwNjQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.laKYscnMXA_ZZ9BS0QE3lFmTbr0U4yw2MKZ_cf_tYjM" alt="ig"></span></a><a href="https://www.youtube.com/channel/UCQrghaHYWtwueha3jv785cA/" title="https://www.youtube.com/channel/UCQrghaHYWtwueha3jv785cA/" rel="noreferrer"><span style='font-family:"Hiragino Sans W3";color:#0563C1;text-decoration:none'><img width="24" height="30" style="width:.25in;height:.3125in" id="図_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjgxODAwNjUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.8NT69gVa8iDj5-16j_YQ5DcV9Giype749lIjYunTJpg" alt="yt"></span></a></span></div>
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<span lang="EN-US" style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3682:859387</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3682