Subject: Assigned to Group - Question regarding GRIT cardio on Virtual APP
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Jun 2020 08:46:17 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Question regarding GRIT cardio on Virtual APP Hi there,

Hope you're doing well and I got a question from our customer.

Club name: SAKURA FITNESS MATSUDO JOBANDAIRA
ID: [email-masked]<mailto:[email-masked]>

They want to schedule "Virtual GRIT cardio" at 16:50 on every Thursday, but they can't.
It means, they set up, but no changes are seen in App.
They're sure that they set "Virtual GRIT cardio" not just "GRIT cardio" and always connect Wi-Fi, also tried re-start, but it didn't work.

Is there any reason why this happen and please tell me how to deal with this issue?

Thank you,
Maiko

Maiko Miyamoto
 Les Mills Japan G.K. CX support
17F Hibiya Park Front, 2-1-6 Uchisaiwai-cho Chiyoda-ku, Tokyo Japan 100-0011
T +81 3 6823 4100 | [email-masked]<mailto:[email-masked]>
https://www.lesmills.com/jp/

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 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3682