Subject: New Reply Received - iPad Pro Gen 4
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 29 Jun 2020 09:14:11 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  iPad Pro Gen 4  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>Well the Kramer EDID was already programmed it was the gear from FAME that we took back but it was fun and also fun to troubleshoot
 – like why did the screen turn purple, like OK I need to restart the EDID etc superfun =) good to have an installation you get better understanding for the set up =)</span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 29 June 2020 05:35<br>
<b>To:</b> Adam Gripenblom &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: iPad Pro Gen 4</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Adam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>That's impressive!  I must admit, I haven't installed an EDID myself yet!</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Have a great week,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3666" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3666</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sun, 28 Jun at 11:10 PM
<span class="separator">, Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>Hi Charlotte,
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Long time no mail *<b>lol</b>*</span></div>
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<span lang="EN-GB" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>Hope you are well =)<br>
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Thank you for the update all good in the hood informed the customer so it should be all clear.<br>
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Just set up a virtual set up by myself at the office *<b>lol</b>* EDID and all feel very handy =)<br>
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Cheers Ads</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, 27 June 2020 05:26<br>
<b>To:</b> Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: iPad Pro Gen 4</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Adam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Nice to hear from you!</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​The 4th Gen iPad has a USB-C connector so customers using this model need the Apple USB-C Digital AV Multiport adapter.  All other equipment including the mandatory EDID
 is the same as other installations :)</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hope that helps.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3666" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3666</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 27 Jun at 1:54 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Adam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your question.<br>
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We are checking this information with our Level 2 Team. Please bear with us. We will get back to you soon.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Many thanks,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Olesia</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3666" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3666</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 27 Jun at 1:41 AM
<span class="separator">, Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-GB" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>Hi guys,
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Hope you are doing well, <br>
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Quick Question – in Finland the don´t sell iPad Pro Gen 3 anymore only Gen 4 – is it the same set up and devices for this model as for Gen 3 – I am thinking adapters, cables etc.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-GB" style='font-size:8.0pt;font-family:"Arial",sans-serif'>Les Mills Nordic AB |
</span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif'>Communication Manager |
<br>
<span style="color:#7F7F7F"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#7F7F7F">[email-masked]</span></a>
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</span><b><span lang="EN-US" style='font-size:5.0pt;font-family:"Arial",sans-serif;color:#FF3399'><br>
</span></b><b><span lang="en-SE" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7F7F7F'>NEW Online Initial Training <br>
</span></b><span lang="en-SE" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7F7F7F'>We are excited to let you know that we are launching the first online Initial trainings</span><span lang="EN-GB" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7F7F7F'>,
<br>
make sure to book your spot today, <a href="https://www.lesmills.com/nordic/instructors/initial-training/" rel="noreferrer">
<span style="color:#0563C1">find out more&gt;&gt;</span></a></span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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</span><span lang="EN" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7F7F7F'>LES MILLS commitment to creating a fitter planet means the health and safety of our
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global communities is our #1 priority. We are dedicated to supporting our club partners,
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instructors and members worldwide during these challenging times. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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