Subject: Tech Support Candidate - Siddharth jaiswal Siddharth
From: Siddharth jaiswal Siddharth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Jun 2020 14:44:52 -0400

| | Tech Support Test

Name | Siddharth jaiswal Siddharth
E-mail | [email-masked]
Phone Number | (0551) 9807428813
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | gorakhpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I check my internet connection if connection is ok checking for Wifi connection if I open on desktop I chek the Lan wire after that I restarted the modem / router and try again to open the www.ndtv.com website
What according to you is difference between Bluetooth and Wifi? | Bluetooth connected my stuff like headphone speaker bud but wifi gives is use for web access

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is you provide service to customer and after that not to aks customer about service and product
But great is on time service and after service call after service product rating work .

What according to you makes you a good candidate for customer service or technical support job?

I am a gud listener according to me after listening customer full problem give them full service according to their problem
I am little bit flexible about technology like proxy internet hardware software problem that's enough to solve customer problem technical way

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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