Subject: New Reply Received - Accessing virtual classes to IPAD
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 27 Jun 2020 13:37:17 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Accessing virtual classes to IPAD  Ticket comment <div dir="auto">Good morning.</div>
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<div dir="auto">It is resolved. Maybe it took some time for them to download.</div>
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<div dir="auto">Thank you</div>
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<div>From: Les Mills International &lt;[email-masked]&gt; 
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<div>Date: 6/27/20 8:35 AM (GMT-06:00) </div>
<div>To: Tim Moore &lt;[email-masked]&gt; </div>
<div>Cc: [email-masked], Ariel Bazan &lt;[email-masked]&gt;, [email-masked], [email-masked]
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<div>Subject: Re: Accessing virtual classes to IPAD </div>
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<div>CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.</div>

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<div dir="ltr">Hi Tim,</div>
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<div dir="ltr">Thank you for reaching out to us today. We are sorry to hear about your issue with downloads.</div>
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<div dir="ltr">We quickly checked our internal data for Studio B and clearly see 123 completed downloads for June 27th.<br>
Please share with us a screenshot of "Manage Downloads", so that we can continue to investigate your issue. For this please follow the steps below:<br>
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1.Unlock the padlock to the top right of the App<br>
2.Navigate to SETTINGS &gt; Manage downloads &gt; Downloading in progress<br>
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We look forward to hearing from you.<br>
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<div dir="ltr">Kind regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3670&amp;data=02%7C01%7Ctim.moore%40ymcahouston.org%7C09709d92993d4b19484908d81a9ef32d%7C84aab77c40ed48da98a77c3b0e6174c3%7C0%7C0%7C637288617314813476&amp;sdata=mBPRauDOGv8NgAnSI3c2DMBc2aoSKcbuY7T4LpRgjB8%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3670</a>
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<blockquote class="freshdesk_quote">On Sun, 28 Jun at 1:16 AM <span class="separator">
, Tim Moore &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>Good morning!</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>I am still unable to download the virtual classes to our studio B IPAD. I did everything below but the virtual classes were not even in the manage downloads.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>I need for Studio B to have the same class formats as our Cycle.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>Please review the thread below.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>Thank you,</span></div>
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<b><span style='font-size:11.0pt; font-family:"Verdana",sans-serif; color:teal; background:white'>Tim Moore Jr.</span></b><span style="color:black; background:white"></span>
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<b><span style='font-size:11.0pt; font-family:"Verdana",sans-serif; color:gray; background:white'>Healthy Living Director</span></b><span style="color:black; background:white"></span>
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<b><span style='font-size:11.0pt; font-family:"Verdana",sans-serif; color:gray; background:white'>D. BRADLEY MCWILLIAMS YMCA AT CYPRESS CREEK</span></b><span style='font-size:11.0pt; font-family:"Verdana",sans-serif; color:#1F497D; background:white'><br>
</span><span style='font-size:11.0pt; font-family:"Verdana",sans-serif; color:#7A7A7A; background:white'>19915 SH 249</span><span style="color:black; background:white"></span>
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<span style='font-size:11.0pt; font-family:"Verdana",sans-serif; color:#7A7A7A; background:white'>Houston, TX 77070</span><span style="color:black; background:white"></span>
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<span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:teal; background:white'>The Y: We're for youth development, healthy living and social responsibility.</span><span style="color:black; background:white"></span>
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<span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:teal; background:white'>The YMCA of Greater Houston is proud to be an agency of the United Way</span><span style="color:black; background:white"></span>
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<b><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'> Amanda Hetherington &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, June 26, 2020 2:55 PM<br>
<b>To:</b> Tim Moore &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ariel Bazan &lt;[email-masked]&gt;; Meredith Elumba &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: RE:</span> </div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>Hi Tim,</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:black'>Can you please open the Les Mills Virtual app on the Studio B iPad and take the following steps?:</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#183247'>Unlock the padlock at the top right corner of the screen and enter your 4-digit admin code.</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#183247'>Navigate to SETTINGS &gt; Manage Downloads.</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#183247'>Click on Select Programmes.</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#183247'>If that doesn’t work, I am unsure how to resolve the issue, so please send an email to our global team at
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> and they will be able to investigate further. I appreciate it!</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>Thank you,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>Amanda</span></div>
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<b><span style='font-size:11.0pt; font-family:"Avenir LT Com 35 Light"'>Amanda Hetherington</span></b><span style='font-size:11.0pt; font-family:"Avenir LT Com 35 Light"'> | Customer Experience Specialist – National Accounts</span>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Avenir LT Com 35 Light"'>Les Mills US |
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Avenir LT Com 35 Light"'>363 W Erie St, Suite 200 | Chicago</span></div>
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<b><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'> Tim Moore &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, June 26, 2020 2:42 PM<br>
<b>To:</b> Amanda Hetherington &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: RE:</span> </div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>From: Amanda Hetherington &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>Date: 6/26/20 2:37 PM (GMT-06:00)
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>Hi Tim,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>Thanks for that! I just logged into your scheduler to test and saw a full list of your licensed Virtual programs (BARRE, BODYPUMP, BODYCOMBAT, RPM, SPRINT, BODYFLOW, CXWORX,
 SH’BAM, BORN TO MOVE SCHOOL YEARS, GRIT CARDIO, GRIT ATHLETIC, and GRIT STRENGTH) - see attached for a screenshot. Please be sure that you’re on a laptop or desktop using Google Chrome, that you’re using the below login information, and that you’ve
<a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.google.com%2Faccounts%2Fanswer%2F32050%3Fco%3DGENIE.Platform%253DDesktop%26hl%3Den&amp;data=02%7C01%7Ctim.moore%40ymcahouston.org%7C09709d92993d4b19484908d81a9ef32d%7C84aab77c40ed48da98a77c3b0e6174c3%7C0%7C0%7C637288617314853452&amp;sdata=RNYKS17hT0KPbsz66jw8mafgbea8c%2BFBiwtkJiLM6mY%3D&amp;reserved=0" rel="noreferrer">
cleared your cache &amp; cookies</a>:</span></div>
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<a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fuk.lesmillsvirtual.com%2Fvirtual%2F&amp;data=02%7C01%7Ctim.moore%40ymcahouston.org%7C09709d92993d4b19484908d81a9ef32d%7C84aab77c40ed48da98a77c3b0e6174c3%7C0%7C0%7C637288617314863447&amp;sdata=Bub8y20VxWQfgNqgFhkZpcTK8PwrBywF1Ke7trQnO4g%3D&amp;reserved=0" rel="noreferrer">
https://uk.lesmillsvirtual.com/virtual/</a></span></div>
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<span style="color:black"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>Password: Ymca9622!</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>If the issue persists or you have any further questions later today, or this weekend, please send the issue to
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>. I will be back online on Monday. I appreciate it!</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>Thank you,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>Amanda</span></div>
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<b><span style='font-size:11.0pt; font-family:"Avenir LT Com 35 Light"'>Amanda Hetherington</span></b><span style='font-size:11.0pt; font-family:"Avenir LT Com 35 Light"'> | Customer Experience Specialist – National Accounts</span>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Avenir LT Com 35 Light"'>Les Mills US |
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Avenir LT Com 35 Light"'>363 W Erie St, Suite 200 | Chicago</span></div>
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<a href="https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.lesmills.com%2F&amp;data=02%7C01%7Ctim.moore%40ymcahouston.org%7C09709d92993d4b19484908d81a9ef32d%7C84aab77c40ed48da98a77c3b0e6174c3%7C0%7C0%7C637288617314873442&amp;sdata=OWQOYjFGuhFit3fEIAIheVCxwqS65xW8IdsG45ZCFVI%3D&amp;reserved=0" rel="noreferrer">lesmills.com</a> | <a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FLesMillsUS&amp;data=02%7C01%7Ctim.moore%40ymcahouston.org%7C09709d92993d4b19484908d81a9ef32d%7C84aab77c40ed48da98a77c3b0e6174c3%7C0%7C0%7C637288617314873442&amp;sdata=BgBmNugXJ0EetlaTaSJtwZek9ooHSIuWmJMA98bYyLA%3D&amp;reserved=0" rel="noreferrer">Facebook</a> | <a href="https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2FLesMillsUS&amp;data=02%7C01%7Ctim.moore%40ymcahouston.org%7C09709d92993d4b19484908d81a9ef32d%7C84aab77c40ed48da98a77c3b0e6174c3%7C0%7C0%7C637288617314883438&amp;sdata=rub7HuzrZp%2BkkxFbGGvaGWfOikOmJ3S%2ByEhR13y2uEk%3D&amp;reserved=0" rel="noreferrer">Twitter</a> | <a href="https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Finstagram.com%2Flesmillstribe&amp;data=02%7C01%7Ctim.moore%40ymcahouston.org%7C09709d92993d4b19484908d81a9ef32d%7C84aab77c40ed48da98a77c3b0e6174c3%7C0%7C0%7C637288617314883438&amp;sdata=zeySyuAUsa5Ebuw4KIibd27NXVTd88TvyeohHm5RcNU%3D&amp;reserved=0" rel="noreferrer">Instagram</a> | <a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Flesmillsgroupfitness&amp;data=02%7C01%7Ctim.moore%40ymcahouston.org%7C09709d92993d4b19484908d81a9ef32d%7C84aab77c40ed48da98a77c3b0e6174c3%7C0%7C0%7C637288617314893424&amp;sdata=hbKb1HxZmYaAGE9WLABeV%2FbZvUhvHdkcAo1%2BVe2VKok%3D&amp;reserved=0" rel="noreferrer">YouTube</a> | <a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fles-mills-us-page&amp;data=02%7C01%7Ctim.moore%40ymcahouston.org%7C09709d92993d4b19484908d81a9ef32d%7C84aab77c40ed48da98a77c3b0e6174c3%7C0%7C0%7C637288617314893424&amp;sdata=%2Bv0LsdStdktUAYEdLBWdjFwzl6eHjNtly6aE14pxc7I%3D&amp;reserved=0" rel="noreferrer">LinkedIn</a>
 | <a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.careers.lesmills.com%2F&amp;data=02%7C01%7Ctim.moore%40ymcahouston.org%7C09709d92993d4b19484908d81a9ef32d%7C84aab77c40ed48da98a77c3b0e6174c3%7C0%7C0%7C637288617314903420&amp;sdata=kNnsV1DNDfoXsZ59EnJzeWoJkh3qZxHmorZH4d4HH1Q%3D&amp;reserved=0" rel="noreferrer">
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<b><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'> Tim Moore &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, June 26, 2020 2:28 PM<br>
<b>To:</b> Amanda Hetherington &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE:</span> </div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>From: Amanda Hetherington &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>Date: 6/26/20 2:26 PM (GMT-06:00)
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>To: Tim Moore &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>Cc: Ariel Bazan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Meredith Elumba &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>Hi Tim,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>Can you please share the password you set for D. Bradley McWilliams’ Virtual scheduler? This will help me investigate.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>Thank you,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>Amanda</span></div>
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<b><span style='font-size:11.0pt; font-family:"Avenir LT Com 35 Light"'>Amanda Hetherington</span></b><span style='font-size:11.0pt; font-family:"Avenir LT Com 35 Light"'> | Customer Experience Specialist – National Accounts</span>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Avenir LT Com 35 Light"'>Les Mills US |
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Avenir LT Com 35 Light"'>363 W Erie St, Suite 200 | Chicago</span></div>
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<b><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt; font-family:"Calibri",sans-serif'> Tim Moore &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, June 26, 2020 2:17 PM<br>
<b>To:</b> Amanda Hetherington &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ariel Bazan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: <br>
<b>Importance:</b> High</span> </div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>Good afternoon!</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>Please see attached. We only have two virtual classes available to create.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>How do we access more of the virtual formats?</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>Thank you,</span></div>
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<div class="MsoNormal"><b><span style='font-size:11.0pt; font-family:"Verdana",sans-serif; color:teal; background:white'>Tim Moore Jr.</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:11.0pt; font-family:"Verdana",sans-serif; color:gray; background:white'>Healthy Living Director</span></b></div>
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<b><span style='font-size:11.0pt; font-family:"Verdana",sans-serif; color:gray; background:white'>D. BRADLEY MCWILLIAMS YMCA AT CYPRESS CREEK</span></b><span style='font-size:11.0pt; font-family:"Verdana",sans-serif; color:#1F497D; background:white'><br>
</span><span style='font-size:11.0pt; font-family:"Verdana",sans-serif; color:#7A7A7A; background:white'>19915 SH 249</span>
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Verdana",sans-serif; color:#7A7A7A; background:white'>Houston, TX 77070</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:teal; background:white'>The Y: We're for youth development, healthy living and social responsibility.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:teal; background:white'>The YMCA of Greater Houston is proud to be an agency of the United Way</span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3670