Subject: Ticket re-opened - [#3668] Help with installaties
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 26 Jun 2020 18:17:21 +0000

Hi Pritish Nandi,  Ticket “#3668 – Help with installaties” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3668 to view the ticket.  Ticket comment    

 
 Life and Kicking BV 
   [email-masked] 

  

 No this is not helpfull. We would like to know where we can buy the EDID equipment in the Netherlands. The tools that you descrip in the AV is from the UK or USA. I went to 5 differt stores in 
 the Netherlands and we can not buy it here. So please send us the right link from the site where we can buy it in the netherland. 

  

 We need to reopen our gym this Wednesday so we need to be able to test everything this weekend. Please also answer our question about the apple is this the correct one or do we need to change it. 

  

 In the AV manual that we have received from our accountmanager you could use apple iPad or PRO and in the other schedule they say that we can only use the apple pro? 

  

 It’s very confussing we have buyed the apple air but we don’t know if this is the correct iPad?? 

  

 Please send us clear information about the EDID and IPAD. 

  

 Thank you. 

 
 Verzonden vanuit  
Mail voor Windows 10 

 

 

 Van: Les Mills International 
Verzonden: vrijdag 26 juni 2020 20:09 
Aan: [email-masked] 
Onderwerp: Re: Help with installaties 

 

 
 Hi Fatima, 

 
 
 ​ 

 
 
 Thank you for reaching out to support today. 

 
 
 ​ 

 
 
 Please share with us your Club name and Virtual username which would be 6 digits followed by lesmillsvirtual.com ( Example - 123456lesmillsvirtual.com). 

 

  

 
 
 Kindly check out our AV guide where described in detail, all the requirements of equipment necessary for playing Les Mills Virtual classes. 

 
 
 ​ 

 

 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000089335-virtual-av-guide 

 

  

 
 
 I hope the above is helpful. 

 

   

 
 Kind regards, 

 

 Olesia 
Customer Service 
Les Mills Virtual App 
 
Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3668 

 

 
 
 On Sat, 27 Jun at 6:44 AM 
, Fatima Taous <[email-masked]> wrote:  

 

 Hi, 
 
We need your help with the installation. Please inform is of this are the correct Cables and iPad that we need to installed the lesmills virtual?  

 

  

 

 

 

 

 

 

  
 
Verstuurd vanaf mijn iPhone 

 

 

 
 3668:859387