Subject: New Reply Received - Help with installaties
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 26 Jun 2020 18:17:21 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Help with installaties  Ticket comment <div class="WordSection1">
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<div class="MsoNormal">Life and Kicking BV</div>
<div class="MsoNormal">  <span style="color:black;background:white"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>
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<div class="MsoNormal"><span style="color:black;background:white">No this is not helpfull. We would like to know where we can buy the EDID equipment in the Netherlands. The tools that you descrip in the AV is from the UK or USA. I went to 5 differt stores in
 the Netherlands and we can not buy it here. So please send us the right link from the site where we can buy it in the netherland.</span></div>
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<div class="MsoNormal"><span style="color:black;background:white">We need to reopen our gym this Wednesday so we need to be able to test everything this weekend. Please also answer our question about the apple is this the correct one or do we need to change it.</span></div>
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<div class="MsoNormal"><span style="color:black;background:white">In the AV manual that we have received from our accountmanager you could use apple iPad or PRO and in the other schedule they say that we can only use the apple pro?</span></div>
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<div class="MsoNormal"><span style="color:black;background:white">It’s very confussing we have buyed the apple air but we don’t know if this is the correct iPad??</span></div>
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<div class="MsoNormal"><span style="color:black;background:white">Please send us clear information about the EDID and IPAD.</span></div>
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<div class="MsoNormal"><span style="color:black;background:white">Thank you.</span></div>
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<div class="MsoNormal">Verzonden vanuit <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">
Mail</a> voor Windows 10</div>
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<div>Van: <a href="mailto:[email-masked]" rel="noreferrer">Les Mills International</a><br>
<b>Verzonden: </b>vrijdag 26 juni 2020 20:09<br>
<b>Aan: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Onderwerp: </b>Re: Help with installaties</div>

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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Fatima,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to support today.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please share with us your Club name and Virtual username which would be 6 digits followed by @lesmillsvirtual.com ( Example - [email-masked]).
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kindly check out our AV guide where described in detail, all the requirements of equipment necessary for playing Les Mills Virtual classes.</span></div>
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<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000089335-virtual-av-guide" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000089335-virtual-av-guide</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I hope the above is helpful.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3668" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3668</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 27 Jun at 6:44 AM
<span class="separator">, Fatima Taous &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-family:"Helvetica",sans-serif'>Hi,<br>
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We need your help with the installation. Please inform is of this are the correct Cables and iPad that we need to installed the lesmills virtual? 
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Verstuurd vanaf mijn iPhone</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3668:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3668