Subject: New Reply Received - Help
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 26 Jun 2020 16:23:32 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Help  Ticket comment <div class="WordSection1">
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 up – we are in the process of installing those units now at all of our locations.<span style="mso-spacerun:yes"> 
</span>I’m hoping this solves the problem!<span style="mso-spacerun:yes">  </span>
If you could check the back end for me that would be awesome!!</span></div>
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</span>Health and Happiness Always!</span></i></span></div>
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<span style="mso-bookmark:_MailAutoSig"></span><a href="http://ymcagwc.org/" rel="noreferrer"><span style="mso-bookmark:_MailAutoSig"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;mso-no-proof:yes;text-decoration:none;text-underline:none'><img width="90" height="75" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjc5OTQ5MjksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.738tc3O1JoOJP_3BAptnx1ngM1k6xfs4vSrJJ-VJzbw" alt="Description: YMCA logo"></span></span><span style="mso-bookmark:_MailAutoSig"></span></a><span style="mso-bookmark:_MailAutoSig"><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#636466;mso-no-proof:yes'><span style="mso-spacerun:yes">          
</span></span></span><span style="mso-bookmark:_MailAutoSig"><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#92278F;text-transform:uppercase;letter-spacing:1.5pt;mso-no-proof:yes'>Terian
 SzymCzak<br>
</span></b></span><span style="mso-bookmark:_MailAutoSig"><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#636466;mso-no-proof:yes'><span style="mso-spacerun:yes">                                
</span>Senior Director | CHASCO and Hutto Family YMCA’s</span></span><span style="mso-bookmark:_MailAutoSig"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#636466;mso-no-proof:yes'><br>
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</span>P: </span></b></span><span style="mso-bookmark:_MailAutoSig"><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#636466;mso-no-proof:yes'>512.615.5567 <b>F:</b> 512.244.7381<b> E: </b></span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="mso-bookmark:_MailAutoSig"><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;mso-no-proof:yes'>[email-masked]</span></span><span style="mso-bookmark:_MailAutoSig"></span></a><span style="mso-bookmark:_MailAutoSig"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#636466;mso-no-proof:yes'><br>
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</span><span style="mso-spacerun:yes">          </span></span></span><a href="http://ymcagwc.org/" rel="noreferrer"><span style="mso-bookmark:_MailAutoSig"><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#ED1C24;mso-no-proof:yes;text-decoration:none;text-underline:none'>ymcagwc.org</span></b></span><span style="mso-bookmark:_MailAutoSig"></span></a><span style="mso-bookmark:_MailAutoSig"><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#636466;mso-no-proof:yes'> |
 The Y. So Much More™</span></span>
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<div>From:<span style="mso-bookmark:_MailOriginal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>
 Les Mills International [mailto:[email-masked]] <br>
<b>Sent:</b> Thursday, June 25, 2020 9:47 PM<br>
<b>To:</b> Terian Szymczak<br>
<b>Subject:</b> Re: Help</span></span>
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 Do not click links or open attachments unless you recognize the sender and know the content is safe.</span></b></span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>Hi Terian,</span></span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>I thought I'd give you an update since we spoke on Monday.  I've heard from Joe this week and
 advised that an EDID emulator needs to be installed to stabilise the system.  I believe Joe is planning to install one, so I'd suggest following up with him to see when this will be happening.  </span></span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>Once the Virtual setup follows our recommendation, I'd suggest running classes for at least a
 whole day to see if the issue is resolved.  I can also check the data at this end for any error messages or playback concerns.</span></span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>Apologies for the amount of time it's taking to resolve this.</span></span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>​Kind regards</span></span></div>
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<span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>Charlotte<br>
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Ticket: </span></span><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3573&amp;c=E,1,emUsuvFdpd3cx6DcKAYQS3N-xqeSA9jPN_wHdtrptsyLcFzPCkvXj_rmKpKJf_V_TxFMJyTtHL_61n-S6EvFYVC_WfFkEBP-CNw4XB2b_ZrLhfgCQY1SG2E0FmoI&amp;typo=1" rel="noreferrer"><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3573</span></span><span style="mso-bookmark:_MailOriginal"></span></a><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'></span></span>
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<div class="MsoNormal"><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>On Tue, 23 Jun at 10:03 AM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>Hi Terian,</span></span></div>
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<span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>I'm on the call now.  Are you able to connect?  Here is the link again:
</span></span><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fbluejeans.com%2f860303718%3b%25C2%25A0&amp;c=E,1,MZuWi-df7nKP2SkViibit0zG1akJd2fCyTLgSHpj7otglJuOx1_lsH6XEwHPPlimCe9tYSX8VTFDIFTceRvfVDYb_zfmr7a8uWsKDZQsoVSmRMT4ZxgLLxQ,&amp;typo=1" rel="noreferrer"><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>https://bluejeans.com/860303718</span></span><span style="mso-bookmark:_MailOriginal"></span></a><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>
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<div class="MsoNormal"><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>Thanks</span></span></div>
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<span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>Charlotte<br>
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Ticket: </span></span><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3573&amp;c=E,1,YUJ7X4mnMdDZH6ynxfWZAFsdzy9Fl0NIk8yZEVLUzpLFxu0oR8OV-9TBka061PET_DAZJclYvXdlEID3rk92UkXyam2mQWbBsQiSlmc8Ex6eR_3_T_BxJiM,&amp;typo=1" rel="noreferrer"><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3573</span></span><span style="mso-bookmark:_MailOriginal"></span></a><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>
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<div class="MsoNormal"><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>On Tue, 23 Jun at 3:50 AM
<span class="separator">, Terian Szymczak &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span></span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_MailOriginal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>Good morning and yes it is Joe – what time are you thinking?  It’s 9:36am
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<span style="mso-bookmark:_MailOriginal"><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";color:#7030A0'>                                            Health and Happiness Always!</span></i></span><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'></span></span>
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</span></span><span style="mso-bookmark:_MailOriginal"><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";mso-fareast-font-family:"Times New Roman";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Terian SzymCzak<br>
</span></b></span><span style="mso-bookmark:_MailOriginal"><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";mso-fareast-font-family:"Times New Roman";color:#636466'>                                 Senior Director | CHASCO and Hutto Family YMCA’s</span></span><span style="mso-bookmark:_MailOriginal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";color:#636466'><br>
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<span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>From:</span></span><span style="mso-bookmark:_MailOriginal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>
 Les Mills International [mailto:[email-masked]] <br>
<b>Sent:</b> Friday, June 19, 2020 6:38 PM<br>
<b>To:</b> Terian Szymczak<br>
<b>Subject:</b> Re: Help</span></span><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>
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<span style="mso-bookmark:_MailOriginal"><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>CAUTION: This email originated from outside of the organization.
 Do not click links or open attachments unless you recognize the sender and know the content is safe.</span></b></span><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'></span></span>
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<div class="MsoNormal"><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>Hi Terian,</span></span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>Sorry we missed each other. Could we set a call up for Monday with your AV provider please? Is
 this Joseph chagra?</span></span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>Thanks </span></span></div>
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<span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>Charlotte <br>
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Ticket: </span></span><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3573&amp;c=E,1,ytZ3eDIQfbvDHYofQn0z44HZNPD8cDjYixJdD-dFHp5d2tg625OQdmehMYwL2c45ppVqFxH-v2d1CTYl4fSshUSSKLJkwlN17dkX87vwpVTBJ4UDoSVq-g,,&amp;typo=1" rel="noreferrer"><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3573</span></span><span style="mso-bookmark:_MailOriginal"></span></a><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'></span></span>
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<div class="MsoNormal"><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>On Sat, 20 Jun at 11:43 AM
<span class="separator">, Terian Szymczak &lt;[email-masked]&gt; wrote: </span></span></span></div>
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<span style="mso-bookmark:_MailOriginal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>I can talk now……………sorry – or can we set up something for Monday?</span></span><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'></span></span>
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<span style="mso-bookmark:_MailOriginal"><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";color:#7030A0'>                                            Health and Happiness Always!</span></i></span><span style="mso-bookmark:_MailOriginal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-font-family:"Times New Roman"'>
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</span></span><span style="mso-bookmark:_MailOriginal"><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";mso-fareast-font-family:"Times New Roman";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Terian SzymCzak<br>
</span></b></span><span style="mso-bookmark:_MailOriginal"><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";mso-fareast-font-family:"Times New Roman";color:#636466'>                                 Senior Director | CHASCO and Hutto Family YMCA’s</span></span><span style="mso-bookmark:_MailOriginal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";color:#636466'><br>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3573