Subject: Warranty Ticket Completion
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: deeksha <[email-masked]>, ashish dabral <[email-masked]>
Date: Fri, 26 Jun 2020 07:59:00 -0700 (MST)

Hi Heta, 

PFB the Escalation, Agent errors, and completed tickets for warranty queue for today. Please do share your feedback on the work. 

EScalation CS 

Date 	Zendesk ticket number 	Replacement order number (if available) 	Country 	Missing information 
26/06/2020 	85725 	NA 	Austria 	No Replacement number or return number since 2 weeks 
26/06/2020 	85903 	NA 	Germany 	No Replacement number or return number since 2 weeks 
26/06/2020 	88049 	NA 	Germany 	Did not receive the 2nd replacement. Need tracking details. 

Agent Errors 

Date 	Zendesk ticket number 	Agent 	Error 
26/06/2020 	85903 	

Dylan Albiez 
	Did not select issue 
26/06/2020 	88049 	Kilian Girard 	Did not select issue 
26/06/2020 	85984 	Sebastien Manin 	Never selects Proposed solution and customer service transfer date 
26/06/2020 	88281 	Kilian Girard 	Did not select issue 

Completed tickets 

Date 	Tickets completed 
26/06/2020 	88264 
85775 
88052 
72781 
85124 
82508 
86087 
86087 
86084 
86004 
85976 
85786 
85594 
85945 
83090 
88183 
85713 
83016 
85548 
83427 
87452 
85725 
85783 
85903 
88049 
83172 
86084 
75868 
81502 
87790 
85984 
88281 
88085 

Regards, 
Pritish Nandi