Subject: New Reply Received - Life and Kicking Amsterdam-LM virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 26 Jun 2020 14:42:37 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Life and Kicking Amsterdam-LM virtual  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Sorry, I didn’t check this link earlier by myself.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks for the info!</span></div>
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<div class="MsoNormal">Kind regrds,<br>
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<a href="http://www.lesmills.nl/" rel="noreferrer"><span style="text-decoration:none"><img width="200" height="26" style="width:2.0833in;height:.2708in" id="Afbeelding_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjc5ODQ5MTAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.79sFv6RPimhVr3rcQMXMcW3q4TbLfFQnteYYpSS2lSw"></span></a><br>
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<b>Kirsten Vesters</b><br>
<i>Project Coördinator</i><br>
<a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style="text-decoration:none"><img width="23" height="23" style="width:.2395in;height:.2395in" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjc5ODQ5MTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HdV4uSkHmiWATI0SNZu81Dcj49usNCx_8tVre3ZAVP0"></span></a> 
<a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style="text-decoration:none"><img width="23" height="23" style="width:.2395in;height:.2395in" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjc5ODQ5MTIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.TouId8-3uSBR30sz40_VlFOFImD2JYoiXwv8LqIg9mE"></span></a> 
<a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style="text-decoration:none"><img width="23" height="23" style="width:.2395in;height:.2395in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjc5ODQ5MTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.MHNt3i61TmqDGiZQKsLEJWDhSig4Jj5lbsNXRK8T7ZQ"></span></a><br>
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Elzenweg 37<br>
5144 MB Waalwijk<br>
Tel: +31 (0)416 34 97 25<br>
Web: <a href="http://www.lesmills.nl" rel="noreferrer">www.lesmills.nl</a>
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<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> vrijdag 26 juni 2020 16:27<br>
<b>Aan:</b> Jeanine Schulenklopper &lt;[email-masked]&gt;<br>
<b>CC:</b> Kirsten Vesters &lt;[email-masked]&gt;; Jeanine Schulenklopper &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Life and Kicking Amsterdam-LM virtual</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kirsten,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your question.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We have tested EDID emulator models that we recommend for use to our customers. At the moment, we have 4 models approved by our developers, two of them with sound extraction
 and 2 without an audio de-embedder. Please follow the link below to find out what are they:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084205-what-is-an-edid-and-why-would-i-need-one-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084205-what-is-an-edid-and-why-would-i-need-one-</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Many thanks,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Olesia<br>
Customer Service<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3660" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3660</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 27 Jun at 3:01 AM
<span class="separator">, Kirsten Vesters &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Thanks fort he quick reply!</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Does the Edid Emulator needs to be from a specific brand?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Kind regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
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</span><a href="http://www.lesmills.nl/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none'><img width="200" height="26" style="width:2.0833in;height:.2708in" id="Afbeelding_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjc5ODQ5MTQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.xD0I8F489LO_syM6q7N0b6yyM2_qJUL2lr0ShtjTggQ" alt="Afbeelding verwijderd door afzender."></span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
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<b>Kirsten Vesters</b><br>
<i>Project Coördinator</i><br>
</span><a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none'><img width="23" height="23" style="width:.2395in;height:.2395in" id="Afbeelding_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjc5ODQ5MTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.IwlqzEbHWxxmk01t7QprGZmFiBcF_UFaWce5CBy_rVg" alt="Afbeelding verwijderd door afzender."></span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> 
</span><a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none'><img width="23" height="23" style="width:.2395in;height:.2395in" id="Afbeelding_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjc5ODQ5MTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.IwlqzEbHWxxmk01t7QprGZmFiBcF_UFaWce5CBy_rVg" alt="Afbeelding verwijderd door afzender."></span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> 
</span><a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none'><img width="23" height="23" style="width:.2395in;height:.2395in" id="Afbeelding_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjc5ODQ5MTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.IwlqzEbHWxxmk01t7QprGZmFiBcF_UFaWce5CBy_rVg" alt="Afbeelding verwijderd door afzender."></span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
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Elzenweg 37<br>
5144 MB Waalwijk<br>
Tel: +31 (0)416 34 97 25<br>
Web: <a href="http://www.lesmills.nl" rel="noreferrer">www.lesmills.nl</a> </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> vrijdag 26 juni 2020 15:19<br>
<b>Aan:</b> Jeanine Schulenklopper &lt;[email-masked]&gt;<br>
<b>CC:</b> Kirsten Vesters &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Life and Kicking Amsterdam-LM virtual</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kristen,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to support.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We do not recommend connecting the beamer to the iPad in any way other than connecting via cables. We tested each component in a video installation in order to select equipment
 that will guarantee stable operation and the best video playback of our Virtual classes. Please follow our instructions previously communicated to you in our previous emails.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Please let us know how it goes.<br>
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Best Regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3660" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3660</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 26 Jun at 3:51 AM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jeanine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your prompt response.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Unfortunately, we do not support installation with Apple TV. Less Mills Virtual is not compatible with Apple TV. Please advise the Club to change their AV setup in accordance
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>It also seems that Club didn't include in the AV setup a very important piece of equipment, which is an EDID emulator:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We strongly recommend that the Club install the EDID emulator.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3660" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3660</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 26 Jun at 2:39 AM
<span class="separator">, Jeanine Schulenklopper &lt;[email-masked]&gt; wrote: </span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Hi Olesia,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>I reached out to the club and received the next message;</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>In your question, you have to explicitly say that your projector is connected to an Apple tv.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>That the ipad can stream itself.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>But that the setup of the app. Requires n ip address from the projector. Since the projector  is connected to the internet via Apple
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>(192.168.68.135.) The manual does not indicate additional settings that need to be supplemented. Functionally speaking, we cannot
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Can you help us?</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Kr, Jeanine</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3660:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3660:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3660