Subject: Ticket re-opened - [#3660] Life and Kicking Amsterdam-LM virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 26 Jun 2020 14:42:37 +0000

Hi Pritish Nandi,  Ticket “#3660 – Life and Kicking Amsterdam-LM virtual” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3660 to view the ticket.  Ticket comment    
 Hi Olesia, 

  

 Sorry, I didn’t check this link earlier by myself. 

 Thanks for the info! 

  

 

 Kind regrds, 

 
Kirsten Vesters 
Project Coördinator 

 
 
Elzenweg 37 
5144 MB Waalwijk 
Tel: +31 (0)416 34 97 25 
Web: www.lesmills.nl 

 

  

  

 

 
   
 Van: Les Mills International <[email-masked]> 
 
Verzonden: vrijdag 26 juni 2020 16:27 
Aan: Jeanine Schulenklopper <[email-masked]> 
CC: Kirsten Vesters <[email-masked]>; Jeanine Schulenklopper <[email-masked]> 
Onderwerp: Re: Life and Kicking Amsterdam-LM virtual 

 

 

 Hi Kirsten, 

 
 
 ​ 

 
 
 Thank you for your question. 

 
 
 ​ 

 
 
 We have tested EDID emulator models that we recommend for use to our customers. At the moment, we have 4 models approved by our developers, two of them with sound extraction 
 and 2 without an audio de-embedder. Please follow the link below to find out what are they: 

 
 
 ​ 

 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084205-what-is-an-edid-and-why-would-i-need-one- 

 
 
 ​ 

 
 
 Many thanks, 

 

   

 
 Olesia 
Customer Service 
Les Mills Virtual App 

 

Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3660 

 

 
 On Sat, 27 Jun at 3:01 AM 
, Kirsten Vesters <[email-masked]> wrote:  

 

 Thanks fort he quick reply! 

 

 

 
 
 Does the Edid Emulator needs to be from a specific brand? 

 

 

 

   

 

 Kind regards, 

 
Kirsten Vesters 
Project Coördinator 

 
 
Elzenweg 37 
5144 MB Waalwijk 
Tel: +31 (0)416 34 97 25 
Web: www.lesmills.nl  

 

   

 

 

 

 

 

 Van: Les Mills International <[email-masked]> 
 
Verzonden: vrijdag 26 juni 2020 15:19 
Aan: Jeanine Schulenklopper <[email-masked]> 
CC: Kirsten Vesters <[email-masked]> 
Onderwerp: Re: Life and Kicking Amsterdam-LM virtual 

 

 

 

 
 Hi Kristen, 

 

 
 ​ 

 

 
 Thank you for reaching out to support. 

 

 
 ​ 

 

 
 We do not recommend connecting the beamer to the iPad in any way other than connecting via cables. We tested each component in a video installation in order to select equipment 
 that will guarantee stable operation and the best video playback of our Virtual classes. Please follow our instructions previously communicated to you in our previous emails. 

 

 

 

 
 
 ​Please let us know how it goes. 
 
Best Regards, 
Olesia 
Customer Service 
Les Mills Virtual App 

 

 
  
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3660  

 

 
 
 On Fri, 26 Jun at 3:51 AM 
, Les Mills International <[email-masked]> wrote: 

 

 
 
 Hi Jeanine, 

 

 
 ​ 

 

 
 Thank you for your prompt response. 

 

 
 ​ 

 

 
 Unfortunately, we do not support installation with Apple TV. Less Mills Virtual is not compatible with Apple TV. Please advise the Club to change their AV setup in accordance 
 with our recommendation: 

 

 

 

 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment- 

 

 
 
 ​ 

 

 
 It also seems that Club didn’t include in the AV setup a very important piece of equipment, which is an EDID emulator: 

 

 
 ​ 

 

 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084205-what-is-an-edid-and-why-would-i-need-one- 

 

 
 
 ​ 

 

 
 We strongly recommend that the Club install the EDID emulator. 

 

 

 

 
 
 We are looking forward to hearing from you soon.  

 

 

 

 
 
 Best Regards, 
Olesia 
Customer Service 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3660  

 

 
 
 On Fri, 26 Jun at 2:39 AM 
, Jeanine Schulenklopper <[email-masked]> wrote:  

 

 

 Hi Olesia, 

 

 

 

 

 
 I reached out to the club and received the next message; 

 

 

   

 

 

 

 

 In your question, you have to explicitly say that your projector is connected to an Apple tv. 

 

 

 
 That the ipad can stream itself. 

 

 

 
 But that the setup of the app. Requires n ip address from the projector. Since the projector  is connected to the internet via Apple 
 tv, we provide the IP address of the Apple TV. 

 

 

 
 (192.168.68.135.) The manual does not indicate additional settings that need to be supplemented. Functionally speaking, we cannot 
 connect the app. On the Ipad to the hardware. 

 

 

   

 

 
 
 Can you help us? 

 

 

   

 

 
 
 Kr, Jeanine 

 

 

   

 

 

 

 
 
 3660:859387 

 

 

 

 
 3660:859387