Subject: Warranty escalations
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: ashish <[email-masked]>, Pritish Nandi <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Fri, 26 Jun 2020 08:56:59 +0000

Hi all,

When you have tickets with missing information from customer service, please collect the queries once per day and send to me on the table below specifying what information is needed.

Zendesk ticket number
Replacement order number (if available)
Country
Missing information
80637
SDE000006264
Germany
Tracking number for replacement needed

Please also flag to me, if agents have made mistakes when submitting the warranty requests, i.e. Zendesk fields not filled in, incorrect article number, wrong address etc. Then use this format for reporting.

Zendesk ticket number
Agent
Error

Thank you for your co-operation!

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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