Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 24 Jun 2020 17:21:08 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div dir="ltr">
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<div class="ms-outlook-ios-signature" dir="ltr">Hello! I’m so sorry I missed your call! This is what I see when I try to log in on the I<span style="font-size: inherit">pad. I’m using Lesmills$321 for my password and it doesn’t seem to work. Feel free to call
 me 615- 306-8745.</span>
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<div class="ms-outlook-ios-signature" dir="ltr"><span style="font-size: inherit">Thanks!</span></div>
<div class="ms-outlook-ios-signature">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, June 24, 2020 11:49:23 AM<br>
<b>To:</b> Jenny Gray &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills
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<span style="font-size:8.5pt"><b>PLEASE BE CAUTIOUS:</b> This message is from a sender outside of YMCA of Middle Tennessee<br style="padding:18pt">
Do not click any links or open any attachments unless you trust the sender and know the content is safe.</span>
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<div dir="ltr">Hi Jenny,</div>
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<div dir="ltr">Thank you for reaching out to us today. We called you, but our call went unanswered.</div>
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<div dir="ltr">We checked our internal data and it looks like your iPad was unlinked with Maddox Cycle Studio. You need to connect your iPad to the Internet, enter the application using your virtual username and password, and select your studio from the list.
 If you cannot do this, could you please share with us a screenshot of the error message that you received on your iPad when you try to log in.<br>
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We look forward to hearing from you soon.</div>
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<div dir="ltr">Best Regards,<br>
​Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3659%5C" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3659\</a>
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<blockquote class="x_freshdesk_quote">On Thu, 25 Jun at 4:48 AM <span class="x_separator">
, Jenny Gray &lt;[email-masked]&gt; wrote:
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<h2>Submitted data</h2>
<div>The following data was submitted.</div>
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<th>Field name</th>
<th>Submitted data</th>
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<th>Email address</th>
<td dir="ltr">[email-masked]</td>
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<th>your name</th>
<td>Jenny Gray</td>
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<th>country</th>
<td>United States</td>
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<th>state</th>
<td>TN</td>
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<th>zipPostal</th>
<td>37216</td>
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<th>Text box</th>
<td>need help with virtual app</td>
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<th>Question</th>
<td>I need scheduler support</td>
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<th>Customer</th>
<td>Yes</td>
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<th>Username</th>
<td>[email-masked]</td>
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<th>Phone</th>
<td>615 306 8745</td>
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<th>Comments</th>
<td>Hi! I tried logging in today for the first time in 3 months (pandemic!) to schedule a class for tonight. I am able to log in to the scheduler and create the class but when I tried logging in to the app on our ipad it didn't accept my username and password.
 Can you help? Thanks!</td>
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<th>Last_Name</th>
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<div><img src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIYONCgjsh9Jj3E1iLAFcZLBZFDLx7mkt-2FL7rk9UJ-2BiO8QbYIDkZIPXfSLlZE8kf2cGjbJ0snCn-2BBTvcl7AJuNuYP2JSoP-2FNawQECK8Zh-2Fngve-2F0-2BUsBB9m44nZHqf9-2BVUm3dSgTfJEpV0A6vRpCCQj2835ZF1k5uL6hHoI9rL5rKk-3D" alt="" width="1" height="1" class="x_fr-fic x_fr-dii" style="height:1px!important; width:1px!important; border-width:0px!important; padding:0px!important"></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3659