Subject: Tech Support Candidate - Shalini Pandey
From: Shalini Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Jun 2020 07:55:33 -0400

| | Tech Support Test

Name | Shalini Pandey
E-mail | [email-masked]
Phone Number | (226022) 7905853339
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 2 noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.open a new tab and check to see if you can load another website.
2.If the site doesn't work in another browser, check out the problem happens in all web browser.
3. Now click the library button on your toolbar. Click history and select recent history.
4.In the time range to clear drop down, select everything.
5. Below the drop down menu, select both cookies and cache. Make sure other items you want to keep are not selected.
6. Click clear now.

What according to you is difference between Bluetooth and Wifi? | Both are used for providing wireless communication through radio signals. Bluetooth is accustomed connect short range devices for sharing information whereas Wi-Fi is used for providing high speed web across or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me a good customer service is to keep your customers satisfied whereas a great customer service is not only keeping them satisfied but also keeping them loyal.

What according to you makes you a good candidate for customer service or technical support job?

Communication skills, problem solving skills, passion for the role, technical solving problems,  these all are the roles which makes a candidate good for this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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