Subject: Tech Support Candidate - Mandeep Kaur
From: Mandeep Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Jun 2020 02:00:54 -0400

| | Tech Support Test

Name | Mandeep Kaur
E-mail | [email-masked]
Phone Number | (91) 8510049100
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IGT Solution | Process Associate | 29/02/2020 | 25000
Previous Employer 1 | Master Voyagers | Sales Executive | 30/05/2019 | 20000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | ...

What according to you is difference between Bluetooth and Wifi?

1. Bluetooth is a personal network which help us to share the files and folders where as wifi is a broadband connection which help us to connect to the internet by adding multiple server.

2. Bluetooth allows us a connection within a short range of area whereas wifi is a broadband connection which allows us to share the world wide web (WWW)network within a large range of area.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good service provider helps to solve the problm of a customer,  but a great customer service provider will take care of other possible issue and solve it or aware the cistomer about it with a solution proactively.

A great service provider will make sure that the customer's issue has been resolved completely or not and not just for now it will take care that the customer won't face the trouble in future again.

What according to you makes you a good candidate for customer service or technical support job? | Being a kind person if one work for it customer empathetically, taking their problems as it own and resolving it in a proper and efficient way also by satisfying its customer's needs and requirements one can become a good customer service agent
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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