Subject: Note Added - [#3638] Les Mills Virtual - new club set up
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 24 Jun 2020 05:58:56 +0000

Hi ,    Marika Fujita added a note and wants you to have a look.   Ticket URL:  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3638    Subject:  Les Mills Virtual - new club set up   Requester: Tyler Adams    Note Content:   <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr">Hi Tyler,<br><br>Thank you for updating us.</div>
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<div dir="ltr">You need to 'update the virtual entitlements' in Salesforce to trigger the releases to download.  If you will not do it, the downloads will filter through overnight. Our Level 2 team did it for them so the downloads should be on the iPad now.</div>
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<div dir="ltr">Also, please note that new entitlements are requested from Salesforce once every 12 hours.  To force the entitlements to filter through, they click the 'update virtual entitlements' button.</div>
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<div dir="ltr">We hope that this is helpful. </div>
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<div dir="ltr">Best Regards,</div>
<div dir="ltr">Marika </div>
<div dir="ltr">Customer Service</div>
<div dir="ltr">Les Mills Virtual App</div>
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