Subject: Tech Support Candidate - Urvashi Gupta
From: Urvashi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Jun 2020 01:29:03 -0400

| | Tech Support Test

Name | Urvashi Gupta
E-mail | [email-masked]
Phone Number | (91) 7906545215
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur city greter noida west sector 2

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | CSA | Working | 30000
Previous Employer 1 | Mindcrest | Associate | June 01,2019 | 25000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | While trying to open a website, if an error pops up on the screen then firstly i will check whether the system have proper access of the internet, if the error still exists then i will check that whether the website which i am trying to open is correct ly entered in the browser or we can slso check in the browser settings if any changes are required we can change that as well.
What according to you is difference between Bluetooth and Wifi? | Both bluetooth and wifi are used for providing wireless communication through radio signals. The most important difference between both of them is that the bluetooth is actually accustomed to connect short range devices for sharing information whereas wifi is used for providing high speed web-access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is just resolving the issue or answering query of the customer where as being customer centric and by putting ourself in the customer shoe while providing the correct resolution is what makes any customer service great.
What according to you makes you a good candidate for customer service or technical support job? | A person who have a knowledge of correct choice of words and command over the language is good for customer service. Being courteous and polite are the keys of being a customer service associate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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