Subject: Tech Support Candidate - Pankaj Yadav
From: Pankaj Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 23:53:10 -0400

| | Tech Support Test

Name | Pankaj Yadav
E-mail | [email-masked]
Phone Number | (91) 9910960604
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check if the email address is correct or not. Then try to reload it again. If the problem still persists. Then, i will check my internet connectivity. If there is something wrong with my internet connection, then i will correct it and then reload the page again.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is a short range frequency used to share files and connect audio between devices. Wifi has longer frequency and is used for high speed internet connectivity and also file sharing in some devices.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Everyone provides a good customer service but checking on our customers for feedback and giving them a feeling that they are very important to us is what makes the customer service great.
What according to you makes you a good candidate for customer service or technical support job? | I had a high interest towards technology since my childhood. There is no device that I haven’t heard about and not know about. I follow tech channels for new technologies. I also like to help people when they have a problem. So, i like to solve people’s problems and i am very updated and keen on technology.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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