Subject: Tech Support Candidate - Pushkar Anupam
From: Pushkar Anupam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 22:55:16 -0400

| | Tech Support Test

Name | Pushkar Anupam
E-mail | pushkar. [email-masked]
Phone Number | (91) 8789134383
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gaur city 2

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Consultant | |
Previous Employer 1 | Dell | Technician | |
Previous Employer 2 | Convergys | Sr support engineer | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check is the computer connected to internet or not.
Check whether user is able to open same site on different device
Check device manger for network drivers
Then we will check ip address (APIPA)
Then we try to open the same website using different browser
Reset the browser it should work

What according to you is difference between Bluetooth and Wifi?

Bluetooth is wireless technology to transfer data between devices over short distance
Wifi is technology to provide high speed access to internet

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when  you help the user to fix the problem and he give you good survey rating
However great customer service is to build such a raport building through which user not only happy but also tell other to but your services

What according to you makes you a good candidate for customer service or technical support job? | The experience, analytical understanding of the domain
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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