Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 23 Jun 2020 18:36:43 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Nope I was looking for set up help and not with the app. </span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>You guys are not easy to contact and not helpful </span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International [mailto:[email-masked]] <br><b>Sent:</b> Monday, June 22, 2020 12:46 PM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: Virtual App Support - Les Mills</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Frances,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to us today.<br><br>We are the support group for the LES MILLS Virtual App. It looks like you are looking for support with the LES MILLS On Demand App or Releases APP.<br><br>For On-Demand support, please check these FAQ’s:<br><br><a href="https://lesmillsondemand.freshdesk.com/support/home" rel="noreferrer">https://lesmillsondemand.freshdesk.com/support/home</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>If these don’t answer your question please email <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> .<br><br>For Releases APP support, please contact your local Les Mills office who are equipped to help you.<br><br>If you need help with the LES MILLS Virtual app, please share your Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com ( Example - <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>)<br><br>You may check it directly via your Virtual Scheduler under 'Settings' &gt; 'Club Preferences'.<br><br>You can also find your username in the Virtual App. Please follow the steps below.<br>1.Unlock the padlock to the top right of the App<br>2.Navigate to SETTINGS<br>3. The username is to the left under 'Account'<br><br>We’ll close this ticket now but feel free to reply to this message with your Virtual username if it’s Virtual support that you need.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Warm Regards,<br>​Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3651" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3651</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 23 Jun at 5:06 AM <span class="separator">, Frances &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The following data was submitted.</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Field name</b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Submitted data</b></div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>your name</b></div>
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<div class="MsoNormal">frances</div>
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<div class="MsoNormal">connection support</div>
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<div class="MsoNormal">I need technical support</div>
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<div class="MsoNormal">Yes</div>
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<div class="MsoNormal">Health</div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Comments</b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><img width="1" height="1" id="_x0000_i1025" src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIY8X4Arzf36OZ5Ye8li-2FeykUpwfSsdHjCUOTTxqRTnZ-2FZ7MH2cwQ2J6p-2FjmeW-2B60FE0U2Zvy9QDJ0gsDgOYzTn-2FU6NUXJgmFJOmR662bmyAsS-2FB-2FtSrKVAte139LCuId5Ol8FsLy2KncBtz6NfpiaryPbKiRAidCKcTsy96TvXWI027i6Qua2vqob5p-2Fmo5vwt"></span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3651:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3651