Subject: Ticket re-opened - [#3651] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 23 Jun 2020 18:36:43 +0000 (UTC)

Hi Pritish Nandi,  Ticket “#3651 – Virtual App Support – Les Mills” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3651 to view the ticket.  Ticket comment    
 Nope I was looking for set up help and not with the app.  

 You guys are not easy to contact and not helpful  

  

  

 From: Les Mills International [mailto:[email-masked]]  Sent: Monday, June 22, 2020 12:46 PM To: [email-masked] Subject: Re: Virtual App Support – Les Mills 

 

 

 Hi Frances, 

 
 
 ​ 

 
 
 Thank you for reaching out to us today.  We are the support group for the LES MILLS Virtual App. It looks like you are looking for support with the LES MILLS On Demand App or Releases APP.  For On-Demand support, please check these FAQ’s:  https://lesmillsondemand.freshdesk.com/support/home  

 
 
  If these don’t answer your question please email [email-masked] .  For Releases APP support, please contact your local Les Mills office who are equipped to help you.  If you need help with the LES MILLS Virtual app, please share your Virtual username for the club which would be 6 digits followed by lesmillsvirtual.com ( Example - <a href="mailto:123456lesmillsvirtual.com" rel="noreferrer">[email-masked])  You may check it directly via your Virtual Scheduler under ‘Settings’ > ‘Club Preferences’.  You can also find your username in the Virtual App. Please follow the steps below. 1.Unlock the padlock to the top right of the App 2.Navigate to SETTINGS 3. The username is to the left under ‘Account’  We’ll close this ticket now but feel free to reply to this message with your Virtual username if it’s Virtual support that you need. 

 
 
 ​ 

 
 
 Warm Regards, ​Olesia Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3651 

 

On Tue, 23 Jun at 5:06 AM , Frances <[email-masked]> wrote:  

 
 
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 Field name 

 
 
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 [email-masked] 

 

 
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 frances 

 

 
 Text box 

 
 
 connection support 

 

 
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 I need technical support 

 

 
 Customer 

 
 
 Yes 

 

 
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 Health 

 

 
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