Subject: Arabic Language Test - Mohd Humam Husain
From: Mohd Humam Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 14:21:13 -0400

| | Foreign Language Screening Test

Name | Mohd Humam Husain    /  (8920687190) 8920687190    / [email-masked]
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hiding my mistake I will tell him that the delivery boy may have got trapped in incessant traffic jam and it would have made this delay. Then will do my best to satisfy him and rectify the mistake made while entering the address and ask him to wait for a few minutes also make sure that his order will sooner be delivered.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Basically I belong to a well thought of family that comprises of six learned members including me. As far as my educational background is concerned my family itself played a significant role in making me what I am today. As I specialized in Arabic after completing my 12 standard. It was my paternal uncle himself who inspired me to learn Arabic and master it.

Then I chose Translation & Interpretation and started freelancing in that just like a professional person.

By the grace of Almighty God now I am considered an experienced & Professional Translator and an interpreter.And work mainly in Arabic, Urdu , Persian & English.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

The difference between good and great customer service is quite obvious from the words" Good & great" themselves. A good customer service focuses primarily over customer satisfaction and a good service means our customer finds himself constrained to purchase the products he needs from us only as he finds no service better than we offer. So it must be our prime concern to win our customer's heart first and to please him .

As far as great customer service is concerned we need to follow moral values while dealing with our customers in order to impress him further as well as to make the good service we are offering" a great customer service.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

👉 I know how to please my customer, get his/her satisfaction and win his heart.
👉 And regarded as a tolerant person who has a good nature and deals with customers friendly and peacefully.
👉Know the policies necessary to build strong and long lasting relations with my clients.

👉 By virtue of my good communication skill in English & Arabic languages I can communicate well with Arabic/English speaking customers

👉

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Bareilly, a historical and a commercial city of my beloved country India, has been a center of affection and attachment  too since my childhood. As it is itself the holy city one of the most famous, influential and the greatest religious leader of Muslim umma, his excellency" the honourable Imam Ahmad Raza khan Qadri(Peace and blessings be upon him) was born, brought up and buried in. This dynamic city Bareilly is not known as a grand hub of religious institutions only but for some of other  religious & non religious personalites like His eminence Imam Ahmad Raza khan Qadri, his beloved son his excellency Sarkar mufti Aazam e Hind, His grandson, the erudite Allama Akhtar Raza khan Qadri Azhari and other shining stars of the sky of science and knowledge.  Due to being the birth place of my favourite personalities the prospect of visiting this beautiful city always attracts me and my family members too.

A few months ago I had the honour of visiting this city with my bosom friends. As usual first of all reached the sacred shrine of sarkare Aala Hazrat then went on to visit other historical places twinkling on its land like the the stars on the sky.

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